Collections Associate

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of a portfolio consisting of high-value and intricate customer accounts while leading end-to-end collections efforts.

• Communicate with customers through phone calls, emails, and video conferencing to address overdue balances and disputes.

• Collaborate with Sales, Customer Success, Legal, and Deal Desk teams on billing and contractual matters.

• Elevate and manage discussions at the senior level with sales leadership and customer stakeholders.

• Keep collections forecasts, aging reports, and cash application records up to date.

• Identify opportunities for process enhancements to minimize Days Sales Outstanding and reduce bad debt risk.

• Utilize Oracle and Tesorio or similar platforms to oversee workflows, monitor account statuses, and report on portfolio health.

• Assist with the month-end and quarter-end accounts receivable closing activities.

⛳️ Requirements

• A minimum of 3–4 years of experience in collections, preferably in the SaaS, FMCG, or Financial Services sectors.

• Proven track record of engaging with senior sales management to resolve account-related challenges.

• Excellent verbal and written communication abilities.

• Capable of negotiating with confidence and professionalism.

• Demonstrated ability to independently manage a complex, high-value portfolio.

• Detail-oriented with exceptional organizational and time-management skills.

🏝️ Benefits

• Two company-wide paid wellness days off each year.

• Paid day off for your birthday.

• 40 hours of paid volunteer time off each year.

• Free, confidential, and accessible 24/7/365 Employee Assistance Program for counseling and resources.

• Business travel coverage through Zurich Travel Assist.

• Financial referral bonuses for successful employee referrals.

• Comprehensive medical and dental insurance, retirement/pension plans, and life or accident protection, customized to the primary work location.