Collections and Dunning Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Manage and resolve outstanding receivables effectively.

• Proactively reach out to customers regarding overdue payments through both inbound and outbound communication.

• Set up installment plans and tailored payment agreements.

• Record calls, payment promises, and agreements meticulously.

• Engage in solution-focused communication to settle payment delinquencies amicably.

• Address outstanding receivables with customers via phone and email.

⛳️ Requirements

• Must be a resident of Turkey.

• Proficient in German at a native speaker level.

• Possess a confident and friendly telephone demeanor, especially in challenging conversations.

• Basic computer proficiency is required.

• Must have access to a Windows PC or laptop.

• A fully equipped home office setup is necessary (including a desk, chair, stable internet connection, and noise-cancelling headset).

• Reliability, motivation, and a strong commitment to performance are essential.

• Applicants need to provide their own Windows laptop or PC and headset, as these will not be supplied by the employer.

🏝️ Benefits

• Enjoy the flexibility of 100% remote work.

• Working hours are between 8:00 a.m. and 5:00 p.m. (German time).

• Up to 40 hours of work per week, Monday to Friday (with weekends off).

• Receive 20 days of annual leave in addition to all German public holidays off.

• Benefit from regular coaching in collections management and communication skills.

• Opportunities for an immediate start are available.