Collections and Dunning Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Process and clarify outstanding receivables.

• Proactively reach out to customers regarding overdue payments through both inbound and outbound communication.

• Establish installment plans and tailored payment arrangements.

• Document conversations, payment commitments, and agreements meticulously.

• Engage in solution-oriented communication to resolve payment delinquencies amicably.

• Clarify outstanding receivables with customers via phone and email.

⛳️ Requirements

• Must reside in Turkey.

• Proficient in German at a native-speaker level.

• Possess a confident and friendly telephone manner, even in difficult conversations.

• Basic computer skills are necessary.

• Must own a Windows PC or laptop.

• A fully equipped home office is required (desk, chair, stable internet connection, and noise-cancelling headset).

• Must be reliable, motivated, and dedicated to achieving results.

• The employer does not supply a Windows laptop or PC or a headset; these tools must be provided by the contractor.

🏝️ Benefits

• 100% remote work opportunity.

• Working hours are between 8:00 a.m. and 5:00 p.m. German time.

• Up to 40 hours per week from Monday to Friday (weekends off).

• Enjoy 20 vacation days plus all German public holidays off.

• Receive regular coaching in collections management and customer communication.

• Immediate start is possible.