Collections Analyst II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a designated portfolio of Commercial & Industrial accounts.

• Actively reach out to customers via phone and email to facilitate the payment of overdue balances.

• Analyze aging receivables to pinpoint delinquency patterns, specific account issues, and potential bad debts.

• Suggest suitable resolutions for outstanding balances.

• Work together with internal teams to investigate and resolve intricate billing and payment disagreements and discrepancies.

• Negotiate and set up payment plans within the established policy guidelines.

• Refer exceptions to the Collections Lead and Senior Manager.

• Accurately record customer interactions, payment commitments, and account activities in CRM and billing systems.

• Ensure compliance with credit and collections policies and complete associated tasks.

• Act as a collections subject matter expert regarding process, policy, and compliance inquiries.

• Elevate credit decisions, collection agency referrals, bankruptcies, and legal issues with supporting analysis and suggested actions.

• Monitor customer payment behaviors and energy market trends that may impact C&I risk.

• Inform the Lead of any emerging issues.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Strong analytical and quantitative abilities, including the interpretation of aging reports and account data.

• High level of accuracy and attention to detail, coupled with a sense of urgency.

• Effective and professional communication with customers and internal associates.

• Capability to handle challenging payment discussions with tact, persistence, and professionalism.

• Ability to independently manage and prioritize multiple accounts and deadlines in a remote or hybrid environment.

• Experience with CRM and billing systems for researching, updating, and documenting customer accounts.

• Proficient in all Microsoft Office applications, particularly with advanced Excel skills.

• A degree in Business, Finance, Accounting, or a related field is preferred; equivalent skills and experience will also be considered.

• Minimum of two years of experience in collections.

• Ideally, experience in commercial credit and collections is preferred.

• Additional experience in credit, fraud, and bankruptcy is preferred.

• Understanding of bad debt accounting and collections principles.

• Preferable experience with collections software.

• Experience in the energy, utilities, or related sectors is preferred.

• Candidates must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available or supported.

🏝️ Benefits

• Comprehensive medical coverage with no-cost telehealth services.

• Dental insurance.

• Vision insurance.

• Employer contributions to health savings accounts.

• Access to Headspace mental wellbeing support.

• Complimentary mental healthcare visits for employees and their dependents.

• Maven family planning assistance.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks.

• Annual incentive program based on company performance.