Collections Analyst – Auto Insurance Focus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the comprehensive management of overdue auto insurance installments, collaborating with insurers and policyholders.

• Track and assess key deadlines to avert the cancellation of active insurance policies.

• Efficiently navigate and utilize the portals of leading insurers (via the Broker Portal) to identify and resolve any outstanding issues.

• Deliver timely, consultative assistance to both policyholders and partner brokers.

• Coordinate the scheduling of technical inspections as necessary for the collections or policy regularization process.

• Ensure adherence to established operational SLAs and SOPs (Standard Operating Procedures), fostering workflow efficiency.

• Act as a strategic intermediary between policyholders and insurers, promoting the financial health of policies while providing exceptional service.

⛳️ Requirements

• Proven experience in collections or managing overdue installments, particularly in the auto insurance sector within an insurance brokerage context (essential).

• Operational expertise with the primary insurer portals available in the market.

• Excellent verbal and written communication skills for effective negotiations and superior customer service.

• Highly organized, deadline-driven, and focused on delivering solutions.

• Required knowledge of insurance brokerage operations.

• Eagerness to engage in a period of significant growth.

• Strong commitment to delivering outstanding customer service.

• Familiarity with auto insurance practices within an insurance brokerage framework.

• Experience with installment regularization processes.

• Basic computer literacy is required.

• Prior experience with other auto insurance functions, such as policy issuance and endorsements, is advantageous.

• A minimum internet speed of 20 Mbps is required.

🏝️ Benefits

• A relaxed work atmosphere.

• Fully remote working opportunities.

• A positive company culture.

• Access to modern technologies.

• A product-oriented approach.

• Competitive salary packages.

• Engaging challenges.

• Opportunities for professional growth within the company.