Coding Audit and Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee overall client relationships, ensuring retention, growth, and satisfaction.

• Maintain clarity and alignment with clients regarding UASI services, deliverables, scope, and expectations.

• Organize and facilitate client and project kickoff meetings.

• Collaborate with Sales and Account Management teams to pinpoint opportunities and implement client management strategies.

• Evaluate the current state and goals of clients, conduct operational assessments, and execute actions to achieve project and client objectives.

• Record changes in project scope and confirm the impacts on goals, deliverables, costs, and deadlines in writing.

• Lead, monitor, and assess project results as the subject matter expert while balancing quality and profitability.

• Manage the timing and flow of client projects and assist with audit activities through audits and consulting engagements.

• Work alongside Quality Management and Staff Success teams to meet quality expectations and identify staff development opportunities.

• Act as Quality Management auditor for Audit Consultants when requested.

• Document client processes and workflows thoroughly.

• Verify client invoices against contract parameters and amendments.

• Ensure that auditor expertise is suitable for achieving project outcomes.

• Track client profit margins, productivity, staff utilization, and miscellaneous/non-billable time.

• Discover additional solution opportunities and foster trusted client relationships.

• Collaborate with Sales and Account Management to formulate strategies for UASI solutions.

• Utilize professional networks and represent UASI through professional organizations, speaking engagements, or ambassador activities.

⛳️ Requirements

• Bachelor's degree in health information management OR an associate degree in health information technology with equivalent extensive management and consulting experience.

• Preferred coding credential (e.g., CCS, CIC, etc.).

• Outstanding communication skills, including client discovery, solution creation, delivery, and proposal presentation to key stakeholders.

• Fundamental consulting skills, encompassing analytical and critical thinking, as well as written and verbal communication, client presence, and presentation abilities.

• Strong industry knowledge and demonstrated subject matter expertise in mid-revenue cycle operations, including HIM operations, coding, value-based care initiatives, denials management, and other key industry trends/drivers.

• Excellent leadership capabilities and the ability to establish a strategic vision.

• An entrepreneurial mindset with a drive to foster business and team growth.

• A commitment to continuous improvement and the ability to influence others.

• Exceptional interpersonal, organizational, and detail-oriented skills; a positive influence, dependable, and a strong team player.

• Capability to adapt to and instigate change.

🏝️ Benefits

• Supportive environment that fosters professional development.

• Opportunities for professional growth.

• Competitive salary.

• Comprehensive benefits package.