Coach Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of coaches.

• Provide coaching, constructive feedback, and performance management.

• Oversee recruiting, interviewing, performance evaluations, goal setting, time and attendance, and address performance or conduct issues.

• Ensure coaches deliver high-quality, evidence-based care that meets InStride standards along with clinical, operational, and safety expectations.

• Collaborate with therapists and care team members to address complex patient needs, care concerns, and escalations.

• Manage team capacity, coverage, and workload, which may include occasional direct coaching responsibilities.

• Monitor team performance, care quality, and operational trends through data analysis and team insights.

• Promote the adoption of department processes, workflows, and updates in care delivery.

• Advocate for the coach experience and team needs within clinical, operational, product, and other cross-functional teams.

• Provide team insights to enhance care delivery, workflows, technology, and the overall coach experience.

• Support departmental initiatives and align with organizational priorities.

⛳️ Requirements

• A Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field is mandatory.

• Proven experience in supervising and/or managing a team of professionals, preferably in a healthcare, behavioral coaching, or structured support setting.

• Strong knowledge of behavioral coaching, evidence-based behavior change, and the needs of children, adolescents, young adults, and families.

• Ability to utilize performance data, team metrics, and qualitative insights to identify trends, enhance team performance, and guide decision-making.

• Excellent communication and interpersonal skills.

• Proven capability to foster a positive team environment, nurture individual strengths, and promote ongoing improvement.

• Skill in assessing complex situations, determining appropriate next steps, and recognizing when issues necessitate additional support or escalation.

• Proficiency in using technology, data, and digital tools to enhance team performance and care delivery.

• Strong commitment to HIPAA compliance, with the ability to manage sensitive and confidential information discreetly and professionally.

• Exceptional organizational and time-management skills, with the capacity to handle competing priorities in a dynamic, mission-driven setting.

🏝️ Benefits

• 401k with matching contributions.

• Flexible paid time off (PTO).

• Paid holidays.

• Paid service days.

• Four-week paid sabbatical.

• Twelve-week paid parental leave.

• Health benefits commencing on your first day.

• Fully remote work from home.

• Periodic in-person retreats.

• Opportunity to join a mission-focused organization transforming pediatric mental health treatment.

• Chance to make a significant impact by assisting children and families in accessing evidence-based care.

• Opportunity to collaborate with talented and experienced colleagues.