CNC Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Travel to client locations to install, repair, fix, and maintain machine tool equipment and controls.

• Utilize mechanical and electrical expertise to troubleshoot CNC machinery.

• Refer to online technical documents, manuals, and vendor resources to investigate machine-related issues.

• Precisely document and communicate machine issues, repair, and installation status to both the office and customers.

• Advocate for and conduct preventative maintenance on customer machine tool equipment.

• Offer after-sales technical support and training to clients.

• Keep a comprehensive understanding of the machine tool industry and the product lines represented by the company.

• Report directly to the Service Manager.

• Carry out additional duties as assigned.

• Commute daily from home to client locations across a designated regional territory.

⛳️ Requirements

• Proven experience in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is advantageous.

• Capability to read and interpret technical drawings and schematics is essential.

• Proficiency in Microsoft Office or similar software is a plus.

• Comfort with using a laptop, smartphone, and various software applications is necessary.

• Strong technical, communication, and presentation abilities.

• Capacity to regularly lift 40–50 pounds.

• Willingness to work flexible hours.

• Frequent travel and driving within a regional territory is expected.

• Strong mechanical and electrical skills are essential.

• Ability to troubleshoot and repair CNC machinery.

• Professional and responsible work conduct in dynamic job environments.

• Capability to work in industrial settings and adhere to required PPE protocols.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended durations.

• Comfort working in confined spaces or awkward positions.

• Strong hand-eye coordination and fine motor skills.

• Ability to access all areas of the premises while remaining mobile.

• Focused ability to prioritize multiple tasks effectively.

• Ability to sit for extended periods.

• Capacity to perform bending, twisting, stooping, reaching, and lifting materials up to 50 lbs., with assistance when necessary.

🏝️ Benefits

• Company vehicle provided for travel to customer sites.

• Company-covered fuel expenses.

• Competitive starting salary.

• Comprehensive health benefits that are market-competitive.

• Zero-premium medical plan option available.

• Vision insurance included.

• Dental insurance provided.

• Company-funded life insurance.

• Starting with over 3 weeks of vacation.

• 10 company-paid holidays each year.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement opportunities.

• Employee appreciation events and perks offered.

• Employee Assistance Program available.

• CNC repair and Haas equipment training during onboarding.

• Factory certification achievable within the first year.