CNC Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Travel to client locations to install, repair, and maintain machine tool equipment and controls.

• Utilize online technical documentation, manuals, and vendor resources to troubleshoot machine issues.

• Accurately complete and submit documentation to both the office and clients regarding machine problems, repairs, and installations.

• Advocate for and conduct preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training.

• Maintain comprehensive knowledge of the machine tool industry and the product lines represented by the company.

• Perform other related duties as required.

• Report directly to the Service Manager.

• Commute daily from home to customer locations.

⛳️ Requirements

• Proven experience in mechanical/electrical repair or engineering is preferred.

• Background in CNC repair is advantageous.

• Proficiency in reading and interpreting technical drawings and schematics is essential.

• Familiarity with software applications, such as Microsoft Office, is a plus.

• Competence in using a laptop, smartphone, and various software tools.

• Exceptional technical, communication, and presentation skills are mandatory.

• Must be able to regularly lift 40–50 pounds.

• Flexibility in hours and a willingness to travel frequently within a designated regional territory.

• Must be highly mobile and capable of accessing all areas of the premises.

• Ability to maintain focus and prioritize multiple tasks, responsibilities, and projects.

• Capacity to sit for extended periods.

• Ability to bend, twist, stoop, reach, and lift moderate-to-heavyweight materials up to 50 lbs., with assistance when necessary.

• Frequent use of hands and arms is required.

• Vision abilities must include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to work professionally and responsibly in dynamic job sites.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for prolonged periods.

• Capability to work in confined spaces or awkward positions, including inside equipment and elevated areas.

• Strong hand–eye coordination and fine motor skills for accurate electrical, mechanical, and diagnostic tasks.

• Ability to work in industrial settings with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions.

• Must consistently wear required personal protective equipment (PPE).

🏝️ Benefits

• Competitive starting salary.

• Comprehensive health benefits that are market competitive, including a zero premium medical plan, vision, dental, and company-paid life insurance.

• Over 3 weeks of vacation to start.

• 10 company-paid holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement opportunities.

• Employee appreciation events and perks.

• Employee Assistance Program.

• A company vehicle provided for customer travel.

• Company-paid gas expenses for travel purposes.

• CNC repair and Haas equipment training during the onboarding process.

• Factory certification within the first year.