CNC Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Travel to client locations for the installation, repair, maintenance, and servicing of machine tool equipment and controls.

• Utilize online technical documentation, manuals, and vendor resources to investigate machine-related issues.

• Precisely document and report the status of machine issues, repairs, and installations to both the office and the customer.

• Advocate for and carry out preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training to customers.

• Maintain a thorough understanding of the machine tool industry and the product lines represented by the company.

• Execute related responsibilities as needed.

• Report directly to the Service Manager.

• Start each day from home and travel to customer sites within a designated regional territory.

⛳️ Requirements

• Proven skills in mechanical or electrical repair or engineering are preferred.

• A background in CNC repair is advantageous.

• Proficiency in reading and interpreting drawings and schematics is essential.

• Familiarity with software applications, such as Microsoft Office, is beneficial.

• Capability to operate a laptop, smartphone, and various software programs.

• Strong technical, communication, and presentation abilities are necessary.

• Must be able to regularly lift weights between 40–50 pounds.

• Must meet physical demands, including bending, twisting, stooping, reaching, and lifting up to 50 lbs. with assistance.

• Willingness to work flexible hours and travel frequently throughout a regional area.

• Must possess high mobility and be able to access all areas of the premises.

• Comfort working in confined spaces or awkward positions, including inside equipment and at elevated heights.

• Excellent hand-eye coordination and fine motor skills are required for precise electrical, mechanical, and diagnostic tasks.

• Ability to work in industrial settings with exposure to noise, lubricants, coolants, metal chips, and necessary personal protective equipment (PPE).

• Demonstrate responsible and professional behavior in dynamic job sites.

• Capability to stand, walk, bend, kneel, crouch, climb, and reach for extended durations.

• No specific minimum education or experience requirements are explicitly stated.

🏝️ Benefits

• Competitive starting salary.

• Market-competitive health benefits package including a zero premium medical plan option, vision, dental, and life insurance paid by the company.

• Over 3 weeks of vacation to start.

• 10 company-paid holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement program.

• Employee appreciation events and additional perks.

• Employee Assistance Program available.

• Company-provided vehicle for work-related travel.

• Company-covered gas expenses for travel.

• CNC repair and Haas equipment training provided during onboarding.

• Factory certification obtainable within the first year.