CMS Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee user accounts, access roles, and permission frameworks in accordance with governance standards.

• Set up CMS configurations, workflows, content categories, metadata frameworks, and taxonomy designs.

• Facilitate content migrations, bulk modifications, and structured content processes throughout the platform.

• Resolve administrative CMS challenges, including publishing issues, workflow disruptions, permissions conflicts, and configuration deficiencies.

• Uphold CMS governance guidelines, configuration benchmarks, and administrative documentation.

• Collaborate with developers and architects to assess new features, integrations, and enhancements to the platform.

• Observe system performance, pinpoint issues, and aid in root cause analysis and corrective measures.

• Ensure CMS release readiness by verifying administrative functions, workflow reliability, and configuration precision.

• Develop, revise, and sustain operational protocols, SOPs, and training materials for content administrators and editors.

• Assist in optimizing metadata, enhancing content structures, and updating search-related configurations.

• Engage in sprint ceremonies, discussions with PMO personnel, and coordination meetings with stakeholders.

⛳️ Requirements

• Must possess an active Top Secret clearance, backed by a Tier 5 background investigation.

• Bachelor’s degree in Information Science, Digital Media, Web Management, Computer Science, or a related discipline.

• At least 5 years of experience in managing enterprise CMS platforms or digital content systems.

• Proficient in configuring CMS content types, taxonomy frameworks, metadata structures, and workflow settings.

• Experience in managing user accounts, permissions, and role-based access controls.

• Background in troubleshooting CMS administrative problems, workflow breakdowns, or configuration discrepancies.

• Strong knowledge of CMS administration, configuration settings, and backend content architectures.

• Familiarity with metadata modeling, taxonomy development, and content lifecycle management.

• Understanding of CMS governance, workflow automation, and content publishing protocols.

• Knowledge of ITIL processes, including incident, change, and problem management.

• ITIL Foundations certification is mandatory.

• Exceptional attention to detail and the ability to maintain a precise and consistent CMS configuration.

• Strong communication and collaboration abilities to support content editors, developers, and mission stakeholders.

• Excellent troubleshooting and analytical skills for diagnosing CMS challenges and configuration discrepancies.

• Capability to juggle multiple administrative tasks and prioritize effectively in a dynamic mission-driven environment.

• Dedication to governance, reliability, and high-quality content operations.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Professional development and training opportunities.

• Flexible work arrangements and a supportive work environment.