Cloud Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee network platforms, firewalls, VPNs, policy-based routing, and load balancing.

• Serve as an escalation point for technicians and address high-priority incidents in line with ITIL best practices.

• Handle service requests in accordance with change management protocols.

• Monitor, analyze, and resolve incidents related to customer infrastructure within Azure.

• Install, configure, and manage customer systems hosted in Azure.

• Clearly communicate technical issues and resolutions to clients.

• Create, maintain, and deliver training on SOPs, best practices, customer runbooks, and automation processes.

• Provide outstanding client service throughout the service lifecycle.

• Collaborate with other departments to relay client feedback and ensure successful outcomes.

• Set up monitoring and alerting for both physical and virtual infrastructure.

• Oversee the management and maintenance of both physical and virtual components, including Atmosera's management stack.

• Conduct quality assurance checks on migrated and greenfield environments.

• Manage Azure Virtual Desktop, Azure Site Recovery, Disaster Recovery protocols, and multiple client environments using Lighthouse.

• Ensure compliance with FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1, SOC 2, and internal security best practices.

• Administer and manage Windows and Linux servers.

• Configure and manage Hyper-V and VMware hypervisors.

• Participate in an on-call rotation for escalated support to meet service level agreements (SLAs).

• Implement infrastructure automation utilizing PowerShell, Bicep, and CI/CD methodologies.

• Develop and maintain Bicep Infrastructure as Code templates for consistent infrastructure deployments.

⛳️ Requirements

• Bachelor's degree in a technical discipline or equivalent experience.

• At least 3 years of experience in Azure Cloud support.

• Over 3 years of experience in support administration, particularly with Azure Cloud.

• Proficiency in automation with PowerShell, Bicep, and CI/CD practices.

• Experience working with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.

• Capability to configure and manage Azure Site Recovery and troubleshoot complex issues.

• Familiarity with ITIL best practices for incident and problem management.

• Exceptional written and verbal communication skills, including the ability to present technical information to clients.

• Strong analytical skills and ability for root-cause analysis.

• Ability to work both independently and collaboratively as part of a team.

• Preferred experience with Hyper-V and VMware hypervisors.

• AZ-104 certification is highly preferred; if not currently held, it must be obtained within 90 days of employment or termination may occur.

• Must be able to pass a US Public Trust background check; if not currently held, it must be obtained within 90 days of employment or termination may occur.

🏝️ Benefits

• Competitive salary based on experience and skill level.

• 100% company match on 401(k) contributions up to 4% of salary.

• Performance-based compensation with bonus opportunities.

• Full employer-covered health, vision, and dental insurance for employees.

• Company-paid life, AD&D, short-term, and long-term disability insurance.

• Three weeks of paid time off.

• 11 paid holidays.

• Paid community service leave.

• Employee recognition and reward program.

• Flexibility to work from home or from a local US office.