Application Administrator I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Install, configure, and maintain software applications in accordance with the company's standards and procedures.

• Provide first-level technical support to end users for issues related to applications.

• Monitor application performance and identify opportunities for improvement or escalation of issues.

• Conduct functionality and regression testing for new versions or updates of applications.

• Collaborate with development and infrastructure teams for the implementation and maintenance of applications.

• Document operational procedures, configurations, and troubleshooting solutions for assigned applications.

• Participate in the planning and implementation of projects related to the improvement or deployment of applications.

• Ensure compliance with information security policies and data backup procedures.

⛳️ Requirements

• Bachelor's or technical degree in Information Systems, Computer Science, or a related field, or equivalent experience.

• Previous experience in application administration and support.

• Basic knowledge of operating systems (Windows, Linux) and databases (SQL Server, Oracle).

• Ability to diagnose and resolve technical issues effectively.

• Excellent interpersonal communication skills and customer service orientation.

• Ability to work independently as well as part of a team.

• Intermediate level of English (technical reading and writing).

• Availability to work flexible hours or be on-call if required.

🏝️ Benefits

• Equal opportunity employment

• Reasonable accommodation for qualified individuals with disabilities

• Flexible work schedules or on-call availability if required