Cloud Support Administrator

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Oversee network platforms, firewalls, VPNs, policy-based routing, and load balancing.

• Serve as an escalation point for technicians and manage high-priority incidents in line with ITIL best practices.

• Handle service requests following change management protocols.

• Monitor, evaluate, and resolve incidents related to customer infrastructure within Azure.

• Install, set up, and manage customer systems in Azure.

• Convey technical challenges and solutions effectively to clients.

• Create, update, and deliver training on standard operating procedures, best practices, customer runbooks, and automation processes.

• Provide outstanding client service throughout the entire service lifecycle.

• Collaborate with other departments to relay client feedback and guarantee client success.

• Configure monitoring and alerting systems for both physical and virtual infrastructure.

• Oversee and maintain both physical and virtual components, including Atmosera's management stack.

• Conduct quality assurance inspections on migrated and greenfield environments.

• Manage Azure Virtual Desktop, Azure Site Recovery, disaster recovery, and various client environments utilizing Azure Lighthouse.

• Ensure adherence to FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1, SOC 2, and internal security protocols.

• Administer and manage both Windows and Linux servers.

• Configure and manage Hyper-V and VMware hypervisors.

• Participate in an on-call rotation for escalated support to achieve SLAs.

• Implement infrastructure automation through PowerShell, Bicep, and CI/CD methodologies.

• Develop and sustain Bicep Infrastructure as Code templates for consistent infrastructure deployments.

⛳️ Requirements

• Bachelor's degree in a technical discipline or equivalent experience.

• A minimum of 3 years of experience in support administration, particularly with Azure Cloud.

• Proficient in automation using scripting languages (PowerShell, Bicep) and CI/CD practices.

• Familiarity with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.

• Proven ability to configure and manage Azure Site Recovery and troubleshoot intricate issues.

• Understanding of ITIL best practices for incident and problem management.

• Exceptional written and verbal communication skills, with the capability to present technical information to clients.

• Strong analytical mindset focused on root-cause analysis, knowledge development, and process creation.

• Capability to work independently as well as collaboratively in a team environment.

• Preferred experience with Hyper-V and VMware hypervisors.

• AZ-104 certification is highly preferred; must be obtained within 90 days of employment or face potential termination.

🏝️ Benefits

• Contract - LATAM.

• Flexible remote work arrangement.

• Support/pathway for AZ-104 certification (must be obtained within 90 days of employment).

• On-call rotation support.