Cloud Operations Analyst, SRE – Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the platform supporting Open Solutions remains operational, observable, and reliable.

• Design and enhance monitoring systems for production environments, emphasizing the anticipation of failures.

• Establish and implement metrics that accurately reflect user experiences.

• Minimize alert noise and reduce false positive occurrences.

• Maintain dashboards that facilitate technical decision-making processes.

• Identify and eliminate repetitive manual tasks related to provisioning, configuration, and operational procedures.

• Advance infrastructure as code using Terraform and Helm as the authoritative source of truth.

• Create scripts and automations in Python and Shell for recurring tasks.

• Transform undocumented processes into actionable runbooks.

• Conduct triage, mitigation, and resolution of incidents in production.

• Document and support post-mortems, concentrating on root causes and preventive measures.

• Collaborate with the engineering team to sustain environments.

• Monitor infrastructure usage and costs, offering insights for technical decision-making.

• Collaborate with cloud and software architects and developers, sharing accountability for production operations.

⛳️ Requirements

• Proven experience operating Kubernetes in production settings: including pod debugging, resource consumption assessment, and understanding failure modalities.

• Familiarity with cloud environments in critical operations, preferably AWS.

• Experience in writing and maintaining infrastructure as code with Terraform and Helm, including reviewing colleagues' modifications.

• Capability to build monitoring solutions with Prometheus and Grafana, creating metrics and alerting protocols.

• Proficient in autonomous troubleshooting on Linux, covering services, processes, networking, disk usage, and log analysis.

• Experience in automating tasks with Python or Shell, with adoption by fellow team members.

• Involvement in production incident response, demonstrating sound judgment on resolution versus escalation.

• Sufficient networking knowledge to investigate issues related to segmentation, DNS, TLS, VPNs, and debugging tools.

• Experience in regulated industries, such as finance or insurance.

• Familiarity with APIs, REST, and API gateways.

• Proficiency in log management at scale (Elasticsearch, OpenSearch, Loki, or similar technologies).

• Experience in constructing and maintaining CI/CD pipelines.

• Practice in defining SLIs and SLOs, utilizing error budgets to inform decision-making.

• Knowledge of configuration as code practices (Ansible or similar tools).

• Proficient in English for the comprehension of technical documentation.

🏝️ Benefits

• Meal/Food allowance (Flash benefits card).

• Health insurance.

• Dental plan.

• Life insurance.

• PPR (performance bonus/profit sharing).

• TotalPass.

• Childcare allowance.

• Well-Being program (supporting physical and mental health).

• Corporate University (our #SensediaAcademy), offering various development tracks.

• Cultural and educational partnerships providing exclusive discounts.

• Extended maternity and paternity leave.

• Flexible work model #WorkWhereYouBelong.

• Opportunities are also available for individuals with disabilities (PWD).