Clinical Support Coordinator, Specialty Nursing

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide administrative support of a non-clinical nature to clinical teams.

• Ensure patient care activities are coordinated accurately, promptly, and efficiently.

• Collaborate with nurses, pharmacists, providers, and various internal business partners.

• Oversee administrative workflows and maintain comprehensive patient records.

• Coordinate documentation and assist with therapy-related processes.

• Deliver outstanding customer service.

• Ensure adherence to company policies, regulatory standards, and quality benchmarks.

• Support operational effectiveness and facilitate positive patient outcomes.

• Handle multiple priorities in a dynamic, fast-paced setting.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Preference will be given to candidates with experience in healthcare administration, specialty pharmacy, or clinical support settings.

• Strong capabilities in organization, time management, and multitasking are essential.

• Excellent verbal and written communication skills are required.

• Proficiency in Microsoft Office and healthcare documentation systems is necessary.

• Ability to work both independently and collaboratively in a team-oriented environment.

• A demonstrated commitment to quality, accuracy, and outstanding customer service is essential.

• Two or more years of experience in healthcare, specialty pharmacy, care coordination, or clinical support settings is preferred.

• Experience in supporting specialty therapies, infusion services, or complex patient care programs is advantageous.

• Knowledge of healthcare regulations, including HIPAA, and familiarity with specialty pharmacy or infusion workflows is preferred.

• Experience with electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms is preferred.

• Capacity to manage multiple priorities while adhering to service level agreements (SLAs) and quality standards in a fast-paced environment.

• Strong analytical and problem-solving skills with a focus on continuous improvement of processes.

• Excellent interpersonal, written, and verbal communication skills, with the ability to foster effective relationships across multidisciplinary teams.

• Proven ability to work independently while effectively collaborating with cross-functional teams.

• Experience with quality assurance, documentation review, data tracking, and reporting is preferred.

• A customer-focused mindset with a dedication to providing exceptional service to patients, providers, and internal stakeholders.

• Ability to adapt to shifting priorities and positively contribute to organizational change initiatives.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.