Clinical Success Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the operator relationship from start to finish and act as the main point of contact for executive stakeholders.

• Promote adoption, illustrate ROI, and ensure renewals within a complex portfolio of business.

• Conduct executive business reviews utilizing data-driven narratives.

• Identify opportunities for expansion and collaborate with Sales to secure them.

• Deliver solutions and maintain accountability for results.

• Present to CEOs and address utilization challenges with community Directors of Nursing (DONs).

• Develop account plans and monitor progress against shared impact plans.

• Guide Customer Success Managers (CSMs) and Customer Success Directors (CSDs) while sharing effective methodologies.

• Advocate for customer needs internally with Sales, Product, and the Customer Center of Excellence (CCOE).

• Highlight trends, identify risks, and coordinate resources for customer accounts.

• Travel around 30% of the time for on-site visits, executive business reviews, and important client interactions.

⛳️ Requirements

• Proven experience in a dynamic, high-growth environment where processes were still evolving.

• Knowledge of revenue, renewals, and expansion strategies.

• Capability to function at both strategic/executive and operational-detail levels.

• A proactive, resourceful, and solutions-oriented mindset.

• Experience managing intricate, multi-stakeholder relationships with structure and consistency.

• Confidence in leading executive business reviews and converting data into actionable insights.

• Over 7 years of experience in customer success, account management, or enterprise client-facing roles within a SaaS or healthtech context.

• Clinical credentials or relevant clinical experience are preferred but not mandatory.

• Experience in senior living or post-acute care is a significant advantage.

• Familiarity with working closely alongside Sales, Product, and clinical teams.

🏝️ Benefits

• Variable compensation where applicable.

• Equity opportunities.

• Semiannual reviews to recognize contributions and support ongoing development.

• Access to cutting-edge AI tools and company-wide training programs.

• Comprehensive medical, dental, and vision insurance.

• Mental health resources and employee assistance programs.

• 401(k) retirement savings plan.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Company-paid life and disability insurance.

• Flexible paid time off (PTO).

• Five paid sick days each year.

• Holidays observed by the company.

• Designated company-wide recharge periods.

• Up to 12 weeks of paid parental leave for bonding purposes.

• Additional leave provided for birthing parents.

• Benefits for fertility and family-building.

• Paid caregiver and bereavement leave.

• Hybrid and remote work arrangements available depending on the role and location.

• Reimbursement for home-office, internet, or phone expenses where applicable.