Clinical Specialist, Cranial & Spinal Technologies

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver clinical, technical, and product expertise to both current and prospective clients.

• Foster and sustain customer relationships while offering comprehensive training.

• Collaborate with NRCs and the Surgical Synergy team to manage customer installations.

• Represent Medtronic during technology-enabled procedures and provide necessary technical support.

• Ensure optimal performance by maintaining system hardware and software.

• Implement software and hardware upgrades and carry out preventative maintenance tasks.

• Offer telephone support for clinical and technical repair inquiries.

• Serve as the primary Medtronic customer contact for repair and technical support matters.

• Provide district teams with valuable insights regarding customer feedback, issues, and market prospects.

• Document complaints and collaborate with CSM/NRCs to facilitate resolutions.

• Generate weekly reports on site visits and customer interactions.

• Educate and train physicians and hospital staff on technology-enabled procedures.

• Act as a clinical resource for surgeons, clinicians, and trainees.

• Conduct customer training sessions and train-the-trainer programs.

• Instruct Surgical Synergy Clinical Support team members on current procedures and technologies.

• Identify potential new Navigation and Robotics users in conjunction with NRCs, Spinal Sales, and NS Representatives.

• Participate in sales meetings, training programs, conventions, and trade shows.

• Provide support for complex new image-guided products and applications.

• Document both new and existing installations.

• Work closely with the Surgical Synergy Region Manager and CSM to set priorities for technical support and service objectives.

• Contribute insights for new product development based on field experiences.

• Comply with company policies, Quality System, BCS standards, and ethical practices.

⛳️ Requirements

• Must reside within the designated territory.

• High School Diploma or GED with a minimum of 6 years in clinical, medical sales, or medical imaging/navigation/robotics experience; or an Associate’s Degree with at least 4 years of such experience; or a Bachelor’s degree with a minimum of 2 years of relevant experience.

• Valid driver’s license and an active vehicle insurance policy required.

• Must have unrestricted U.S. work authorization at the time of hire and throughout employment.

• Ability to follow healthcare universal precautions to reduce exposure to infectious diseases and radiation.

• Capable of serving as the primary resource for both scheduled and unscheduled clinical events, including occasional weekends, evenings, nights, and overnight travel.

• Ability to work independently and efficiently with minimal direction outside of clinical events.

• Willingness to attend national meetings, district meetings, and training sessions.

• Must be able to wear a 7–9 lb protective lead apron for extended periods in the operating room.

• Ability to lift up to 40 pounds.

• Ability to sit, stand, and/or walk for 8 or more hours each day.

• Capability to bend, stoop, squat, and maintain balance frequently.

• Must possess close vision, distance vision, depth perception, and the ability to adjust focus.

• Expected to drive approximately 50% of the time within the assigned territory, which may include overnight travel.

• For degrees obtained outside the U.S., the bachelor's degree must comply with 8 C.F.R. § 214.2(h)(4)(iii)(A).

• RT and/or MRI certification is preferred.

• Prior experience with Image Guided Systems is preferred.

• Previous MRI experience is preferred.

• Operating room experience is preferred.

🏝️ Benefits

• Competitive salary alongside a flexible Benefits Package.

• Sales Incentive Plan (SIP).

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Health Savings Account options.

• Healthcare Flexible Spending Account.

• Life insurance policies.

• Long-term disability leave provisions.

• Dependent daycare spending account.

• Tuition assistance and reimbursement programs.

• Simple Steps global well-being initiative.

• Incentive plans available.

• 401(k) plan with employer contributions and matching.

• Short-term disability coverage.

• Paid time off benefits.

• Paid holidays.

• Employee Stock Purchase Plan opportunities.

• Employee Assistance Program access.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for eligible employees.

• Paid sick time for temporary employees as mandated by applicable state law.