Clinical Specialist, Cranial & Spinal Technologies

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver clinical, technical, and product expertise support to current and prospective clients.

• Establish and nurture customer relationships while providing training across all levels.

• Coordinate and collaborate with NRCs and members of the Surgical Synergy team during customer installations.

• Act as a representative for Medtronic during technology-enabled procedures, offering technical assistance.

• Ensure optimal performance by maintaining system hardware and software.

• Execute software and hardware upgrades and carry out preventative maintenance tasks.

• Offer telephone clinical support, serving as the primary liaison for repair and technical issues.

• Monitor customer calls and issues, providing timely updates to district teams.

• Report complaints and collaborate with CSM/NRCs to facilitate resolutions.

• Document weekly site visits and customer interactions.

• Provide education and training to physicians and hospital staff on technical subjects.

• Act as a clinical resource for surgeons, clinicians, and trainees.

• Share customer tips, shortcuts, and recommendations.

• Engage in customer training for both internal and external partners.

• Train hospital personnel and members of the Surgical Synergy Clinical Support team.

• Identify potential new users for Navigation and Robotics.

• Participate in sales meetings, training sessions, conventions, and trade shows.

• Submit reports and information as instructed.

• Support advanced new image-guided products and applications.

• Work closely with the Surgical Synergy Region Manager and CSM on customer support priorities.

• Contribute insights on new product development based on field experience.

• Document both new and existing installations.

• Comply with company policies and conduct business ethically.

⛳️ Requirements

• Must live within the designated territory.

• High School Diploma or GED with at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an Associate’s Degree with a minimum of 4 years of relevant experience; or a Bachelor’s degree with at least 2 years of such experience.

• Possession of a valid driver's license and an active vehicle insurance policy.

• Unrestricted U.S. work authorization at the time of hire and throughout employment; sponsorship is not provided for roles below Principal level.

• Capability to utilize healthcare universal precautions to mitigate exposure to infectious diseases and radiation.

• Ability to act as the main resource for scheduled and unscheduled clinical events, which may include periodic weekends, evenings, nights, and overnight travel.

• Competence to work efficiently and independently with minimal guidance outside of clinical events.

• Willingness to attend national meetings, district meetings, and training sessions.

• Capacity to wear a 7–9 lb protective lead apron for extended durations in the operating room.

• Ability to lift up to 40 pounds.

• Capability to sit, stand, and/or walk for over 8 hours per day.

• Ability to frequently bend/stoop, squat, and maintain balance.

• Good close vision, distance vision, depth perception, and the ability to adjust focus.

• Willingness to drive approximately 50% of the time within the assigned territory and undertake overnight travel as necessary.

• For degrees obtained outside the United States, the qualification must meet 8 C.F.R. § 214.2(h)(4)(iii)(A).

• RT and/or MRI certification is preferred.

• Previous experience with Image Guided Systems is preferred.

• Prior MRI experience is preferred.

• Experience in the operating room is preferred.

🏝️ Benefits

• Competitive salary along with a flexible Benefits Package.

• Sales Incentive Plan (SIP).

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for eligible employees.

• Paid sick time for temporary employees as required by state law.