Clinical Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Organize both in-person and virtual therapy sessions following established procedures and clinical/client standards.

• Oversee client cases to address presenting issues through comprehensive case management.

• Supervise affiliate counselors, offering constructive feedback, support, and guidance.

• Recognize the needs of affiliates and assist with the affiliation process as necessary.

• Enforce client-specific policies and procedures, including those related to substance abuse, occupational health, and incapacity management.

• Handle clinical risk by coordinating with emergency contacts, hospitals, referrers, and other external parties.

• Facilitate Exec|Care sessions and provide telephone counseling as needed.

• Assess service levels and perform impact evaluations.

• Conduct customer satisfaction surveys for all in-person cases.

• Keep precise computer records of services and communications.

• Provide weekly reports on customer satisfaction, impact surveys, and case management metrics.

• Deliver timely feedback to account managers, team leaders, management, and client companies.

• Participate in meetings, supervision, and staff support groups.

• Carry out other relevant tasks as assigned by the Manager.

⛳️ Requirements

• Fully qualified and registered social worker holding at least an Honours degree in Social Work, OR a fully qualified and registered Counselling/Clinical psychologist, OR a Registered Counsellor.

• Membership with the relevant professional body.

• BA (Honours) (BPsych) with HPCSA registration, or MA (Clinical/Counselling Psychology) with HPCSA registration, or BA (Social Work) with SACSSP registration.

• Preferred relevant experience in counseling individuals at risk, child abuse, workplace hazards, GBV, and high-profile clients.

• Multilingualism, including proficiency in English, is preferred.

• Exceptional attention to detail and high standards in documentation and record-keeping.

• Strong ability to follow through, meet deadlines, prioritize tasks, and structure workflows.

• Capability to manage multiple cases at the same time.

• Strong clinical judgment and ethical integrity.

• Proficient administrative skills and commercial awareness within corporate mental health settings.

• Confidence in engaging with senior executives and excellent communication skills.

• Ability to work collaboratively while also making independent decisions.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on work-life balance.