Clinical Services Follow-Up Coordinator

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Offer follow-up support, outreach for consumer satisfaction, service linkage, and advocacy assistance.

• Conduct outbound follow-up calls with individuals referred through designated agency programs and services.

• Evaluate the needs of callers and clients, connecting them with suitable providers.

• Execute continuous follow-up in accordance with established guidelines.

• Keep precise documentation of follow-up activities, service outcomes, and client information.

• Prepare and submit reports on a weekly, monthly, quarterly, and annual basis.

• Provide training and support regarding follow-up processes and procedures.

• Adhere to Follow-Up Quality Improvement protocols and assist in enhancement efforts.

• Offer additional quality improvement support when scheduling or departmental needs arise.

• Remain updated on research, best practices, and program developments related to suicide prevention, crisis response, information and referral, Tribal services, and other agency initiatives.

• Participate in suicide prevention committees both within and outside of HeartLine.

• Assist with suicide prevention presentations as requested.

• Advocate at community, state, and national levels to contribute to the reduction of suicide rates.

• Perform other assigned duties.

⛳️ Requirements

• Some college experience is required.

• A Bachelor’s degree in social services, psychology, social work, or a related field is preferred.

• Experience in the nonprofit sector is preferred.

• A background in mental health or crisis intervention is preferred.

• Relevant experience may be considered in lieu of formal educational qualifications.

• Strong verbal and written communication skills are necessary.

• Excellent interpersonal skills and a commitment to customer service are essential.

• Ability to collaborate with staff, volunteers, and team members while working independently.

• Proficient computer literacy and capability to use multiple digital systems.

• Effective time management and prioritization skills are required.

• A compassionate and nonjudgmental approach to individuals with diverse and complex needs is important.

• Strong attention to detail and the ability to multitask are essential.

• Willingness to work days, evenings, and weekends is necessary.

• Ability to manage stress related to the nature and type of chats received.

• Physical capability to lift 20 pounds, sit for extended periods, talk on the telephone, and bend/stoop.

• Must reside in Oklahoma.

🏝️ Benefits

• Comprehensive benefits package for eligible full-time employees and their qualifying family members.

• Medical, dental, and vision insurance coverage.

• Employer covers 90% of the employee-only premium for the core medical plan.

• $30,000 employer-paid basic life insurance policy.

• Voluntary benefits available through Mutual of Omaha, including term life, short-term disability, critical illness, hospital indemnity, and accident insurance.

• 401(k) retirement plan with a dollar-for-dollar employer match on the first 2% of eligible contributions, subject to a six-year vesting schedule.

• Eligibility for the Public Service Loan Forgiveness (PSLF) Program.

• Opportunity for remote work following the completion of the initial training period.

• Flexible work schedule options available.

• Staff support, recognition, and appreciation for exemplary performance.

• Reasonable accommodations provided for individuals with disabilities.