Clinical Services Director – Central VA

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Take ownership of the cadence and accountability framework for NAPA client relationships.

• Monitor and document client engagement activities, such as executive meetings, administrator check-ins, and joint reviews.

• Ensure accurate CRM records and identify risks related to client dissatisfaction or engagement issues.

• Create materials and briefings for discussions with executives.

• Act as the primary point of resolution for operational challenges, including staffing shortages, payroll and scheduling discrepancies, credentialing coordination, and compliance escalations.

• Foster accountability across RCM, HR, Talent Acquisition, and Quality shared services.

• Advocate for clinicians while collaborating on recruitment, onboarding, credentialing, engagement, and retention efforts.

• Engage in candidate interviews and offer premium onboarding support.

• Track premium pay factors, vacancy patterns, and reliance on locums.

• Provide operational and relational capacity support to Regional Vice Presidents.

• Prepare briefing materials, financial summaries, and preparations for client meetings.

• Participate in FORC preparation, monthly financial assessments, and regional initiatives.

• Identify expansion opportunities within assigned client accounts, including cross-credentialing and new service offerings.

• Keep an eye on competitive dynamics to highlight threats and opportunities.

• Support multiple markets as designated by strategic priority, ensuring meaningful interactions with clients and clinicians.

• Assume full P&L responsibility for the designated market.

• Collaborate with clinical, operational, and centralized service delivery leadership to achieve desired outcomes.

⛳️ Requirements

• A Bachelor's degree in Healthcare Administration, Business, or a related field is required.

• An MBA or equivalent is preferred.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration.

• Proven experience in managing complex client relationships and achieving measurable retention or satisfaction outcomes.

• Strong financial acumen; ability to analyze site-level P&Ls, recognize performance variances, and communicate financial risks effectively.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes within a multi-site healthcare setting.

• Outstanding interpersonal, written, and verbal communication skills with a proven ability to build trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capability to travel frequently; expected travel is 30–50% based on market portfolio.

• Preferred: practical experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM systems (Microsoft Dynamics preferred).

• Experience in supporting or leading new site implementations within a healthcare services context.

• Familiarity with various types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health, life, vision, dental, disability, and AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Opportunities for leadership and professional development

• Competitive salary, benefits, and paid time off