Clinical Resilience and Systems Preparedness Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop, guide, and maintain the organization's enterprise strategy for unanticipated extended downtime of essential clinical systems and applications.

• Ensure clinical readiness and the continuity of patient care during outages of Epic or other vital clinical applications.

• Oversee preparedness, documentation, response and recovery efforts, as well as business continuity planning activities.

• Collaborate with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing, and Community Connect partners.

• Standardize downtime procedures across hospitals and ambulatory settings.

• Manage paper chart packets, downtime forms, kits, and supplies within clinical areas.

• Supervise downtime workflows for order entry, patient identification, radiology and lab requisitions, patient flow, and various clinical processes.

• Conduct annual downtime drills, unit simulations, failover testing, and competency validation.

• Establish and lead a Clinical Resilience and Preparedness governance committee.

• Identify clinical champions and set up a downtime Command Center structure.

• Develop access plans for clinical staff schedules during outages.

• Create and manage recovery and data re-entry procedures following system restorations.

• Lead data reconciliation, EHR restoration, and documentation recovery efforts.

• Collaborate with HIM and Revenue Cycle on scanning, documentation reconciliation, coding, and billing processes.

• Direct personnel functions including hiring, performance appraisals, promotions, transfers, scheduling, payroll reporting, and disciplinary actions.

• Monitor employee performance and communicate goals, evaluations, wage increases, and other personnel actions.

⛳️ Requirements

• Bachelor's Degree in a relevant field, Health Care Leadership, or Computer and Information Science.

• 5 years of relevant healthcare experience.

• 3 years of leadership experience.

• Experience in Epic downtime planning, recovery, and readiness.

• Experience in clinical downtime system preparedness.

• Experience in developing and leading enterprise downtime drills.

• Experience with disaster recovery planning within a healthcare system.

• Project team leadership experience.

• Experience managing large and complex projects with a focus on servant leadership.

• Strong customer service and service recovery skills.

• Outstanding communication and negotiation abilities.

• Proven success in a matrixed work environment.

🏝️ Benefits

• Comprehensive benefits package.

• Equal Opportunity Employer.

• E-Verify participation.