Clinical Product Implementation Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide clinical oversight and direction for sales support, client launches, marketing materials, and clinical education.

• Manage the onboarding process for new customers from kick-off through the transition to Customer Success.

• Understand the medical record requirements of customers and ensure that Operations Teams address them adequately.

• Train personnel on medical records tests, procedures, and terminology.

• Develop specialty-specific record templates, keywords, and record categories.

• Establish and nurture professional relationships with customer management, executive, and clinical teams.

• Evaluate customer workflows to determine the optimal fit for eHealth products.

• Serve as a subject matter expert on trends within the assigned market.

• Address critical situations between customers and eHealth effectively.

• Conduct ongoing training sessions and optimizations for customers.

• Configure and set up new customer accounts and update settings for existing clients.

• Provide clinical insights for the rollout of new products.

• Act as a clinical and product consultant for the Sales Team.

• Offer market insights and specialty content to the Director of Marketing.

• Contribute to new product development through Voice of Customer and User Group Discussions.

• Define, drive, and demonstrate the value delivered to customers and the return on investment (ROI).

• Maintain action registers to track customer needs.

• Keep a working knowledge of SalesForce, Jira, Trello, and other relevant platforms.

• Ensure the confidentiality, integrity, and availability of covered information.

⛳️ Requirements

• Minimum of an Associate degree in a related field.

• Three to five years of experience in a clinical discipline.

• Preferably experience across various clinical areas, including OR, ICU, therapies, and medical/surgical patient settings for adult, pediatric, and neonatal populations.

• Strong educational and presentation skills in both one-on-one and large-group settings.

• Ability to work independently with minimal supervision.

• Experience with Electronic Medical Records.

• Proficiency with Copilot or alternative AI engines.

• Proficient in Excel, Word, Outlook, PowerPoint, and similar software.

• Excellent written and verbal communication capabilities.

• Ability to maintain a comprehensive understanding of eHealth Technologies’ business.

• Capacity to interact and collaborate with all team members.

• Experience and comfort working in a dynamic, fast-paced entrepreneurial environment, adept at managing change and ambiguity.

• Strong judgment and creative problem-solving abilities.

• Capability to complete tasks accurately within strict deadlines.

• Ability to manage multiple projects simultaneously.

• Willingness and ability to travel up to 35% of the time.

• Ability to engage in extended periods of typing, data entry, sitting, reading, and writing.

• Capability to lift up to 20 lbs.

• Home network equipped with gigabit-speed Ethernet ports.

• Minimum home internet speeds of 100 Mbps download and 10 Mbps upload.

• At least two Ethernet connections to the internet source for a PC and phone.

• Modem/router must be located in the workspace or connected via a sufficiently long Ethernet cord.

• Availability during regular business hours, with occasional evenings and/or weekends as necessary.

🏝️ Benefits

• Fully remote work-from-home opportunity.

• Flexible schedule occasionally, including evenings and/or weekends as needed.

• Chance to collaborate with a leading healthcare technology company.

• Professional development opportunities through clinical education, customer training, and product knowledge enhancement.