Clinical Case Management Analyst

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Identify, map, measure, analyze, and enhance clinical and business processes along with information requirements for designated Epic applications.

• Conduct current and future workflow assessments and map essential business processes utilizing business process reengineering methods, industry standards, and best practices.

• Create business requirements documentation incorporating case diagrams, data flow diagrams, data models, and object models.

• Assess proposed solutions against clinical and business requirements.

• Convert user requirements into functional and technical design specifications and review these with users.

• Prioritize requirements based on business necessities and discuss the technological implications.

• Configure the assigned systems to fulfill business requirements.

• Develop testing plans, test cases, and test scripts.

• Execute unit, integration, system, and end-user acceptance testing; monitor problem reports and document results.

• Provide client and support training by creating training materials and instructing trainers and end users.

• Oversee system functionality and clinical and business processes, implementing changes as required.

• Clarify assigned applications and related systems for users, assisting them with application functionality and process flow.

• Create and maintain product documentation, workflows, requirements, specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.

• Complete change and quality control documentation in accordance with departmental standards.

• Communicate project status and updates to clinic users, including potential delays or downtime.

• Handle multiple user requests and prioritize effectively.

• Schedule and oversee application version upgrades.

• Act as a resource for assigned applications and assist with support and troubleshooting.

• Respond to user inquiries as necessary.

⛳️ Requirements

• Must hold Clindoc and/or Grand Central certification.

• Must be open to obtaining certification in Epic Case Management.

• Must achieve Epic certification within 6 months and meet annual educational requirements for necessary Epic certifications.

• Bachelor's Degree (or equivalent knowledge) in Computer Science or a related field.

• Typically requires 3 years in an IT or clinical setting.

• Experience in business process mapping and analysis.

• Experience in defining business and user requirements.

• Experience with acceptance testing and documentation processes.

• Proficient in using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface design.

• Experience with Epic and other healthcare applications.

• Project management experience and proficiency with project management software.

• Ability to work independently, manage multiple tasks, prioritize effectively, and complete assignments on schedule.

• Strong organizational, analytical, problem-solving, and issue-resolution capabilities.

• Excellent written and verbal communication skills.

• Ability to collaborate closely with healthcare application users, vendors, and technical professionals.

• Ability to translate user requirements into system specifications.

• Familiarity with change management practices and procedures.

• Understanding of technical components and their relationship to applications.

• Willingness to travel for work-related purposes.

• Ability to operate necessary equipment for the job.

• Capability to lift up to 40 lbs. occasionally.

🏝️ Benefits

• Benefits Eligible

• Competitive compensation

• Premium pay options such as shift, on-call, and more based on a teammate's position

• Incentive pay for select roles

• Opportunity for annual raises based on performance

• Paid Time Off programs

• Medical, dental, vision, life, and Short- and Long-Term Disability benefits

• Flexible Spending Accounts for qualifying health care and dependent care expenses

• Adoption assistance

• Paid parental leave

• Defined contribution retirement plans with employer matching

• Additional financial wellness programs

• Educational Assistance Program

• Career development opportunities

• Well-being programs