Clinical AI Technical Integration Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the testing of the VistA and Ambient AI Scribe interface across Primary Care pilot and launch locations.

• Help validate system interactions and technical workflows within CPRS/VistA environments.

• Identify technical gaps, workflow dependencies, and operational impacts noted during testing.

• Aid in the development of standardized testing methodologies that align with business and clinical needs.

• Participate in training sessions, office hours, and technical support calls to address issues in real time.

• Oversee collaboration platforms to detect and respond to emerging technical issues.

• Work directly with end users to resolve access problems, equipment challenges, and technical obstacles.

• Record recurring issues and identify technical patterns.

• Collaborate with various Ambient AI vendors to resolve technical issues affecting providers.

• Direct tickets and technical findings to the appropriate escalation teams.

• Facilitate coordination among vendors, VA stakeholders, and technical support organizations.

• Conduct workflow reviews with VA programs assessing Ambient AI Scribe capabilities.

• Document best practices, workflow considerations, and operational insights.

• Assist in the demonstration of Ambient AI solutions to senior VA programs considering adoption.

• Convert technical testing results into structured recommendations.

• Support the testing and assessment of peripheral equipment such as microphones and audio hardware.

• Provide technical advice regarding compatible equipment for supported Ambient AI tools.

• Help establish standardized technical readiness guidelines.

⛳️ Requirements

• A Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or a related technical or healthcare field (or equivalent experience).

• A suitable combination of education and relevant technical experience in supporting complex systems, testing environments, or operational technology support may be considered.

• Over 10 years of progressive experience supporting technical systems, healthcare technology environments, quality assurance/testing, digital health operations, or enterprise software platforms.

• Proven experience troubleshooting intricate technical issues and conducting root cause analysis.

• Background in supporting testing activities, defect triage, validation workflows, or quality assurance processes.

• Capability to analyze and differentiate between product defects, configuration issues, workflow challenges, and operational impacts.

• Experience collaborating with engineering teams, vendors, and operational support organizations to resolve technical issues.

• Strong technical troubleshooting and problem-solving abilities within complex operational settings.

• Ability to convert technical findings into clear documentation, recommendations, and actionable insights.

• Excellent verbal and written communication skills with the ability to collaborate effectively across technical and operational stakeholders.

• Ability to obtain and maintain a Suitability/Public Trust clearance.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• A supportive work environment that values collaboration and innovation.