Clinical Account Representative, CardioMEMS

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main contact for a large volume of established accounts, ensuring the effective onboarding and monitoring of patients.

• Meet set sales and utilization objectives.

• Implement quarterly business strategies with defined activity targets and growth initiatives.

• Conduct account reviews to assess performance, identify challenges, and explore opportunities.

• Provide product demonstrations and engage in educational sessions.

• Share competitive insights, customer feedback, and market trends.

• Cover for Territory Managers during their time off, meetings, and busy periods.

• Keep CRM records updated for key accounts.

• Establish and nurture relationships with physicians, Advanced Practice Providers (APPs), heart-failure clinics, and administrators.

• Conduct quarterly reviews with Territory Managers regarding accounts.

• Assist in optimizing workflows for patient identification, onboarding, and monitoring.

• Address remote-monitoring and workflow challenges, escalating issues when necessary.

• Provide occasional procedural case support for priority accounts.

• Train and inform clinical staff, heart-failure clinics, and administrators.

• Participate in product in-services and aid in the collection of clinical data.

• Cultivate proficiency in product knowledge, heart-failure, and CardioMEMS.

• Adhere to FDA, regulatory, and company quality standards.

• Keep accurate records of sales activities, account strategies, expenses, and clinical interactions.

• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

• Maintain professional and compliant communication with hospital and internal stakeholders.

⛳️ Requirements

• Bachelor's degree in Business, Life Sciences, Engineering, or a related field.

• 2–4 years of experience in the medical device or healthcare sector (inside or field).

• Strong consultative selling abilities, including identifying needs, posing strategic questions, and presenting solutions that enhance utilization.

• Proven performance record of achieving ≥100% of goals in the most recent performance year.

• Experience engaging with clinicians and administrators.

• Proficient in CRM systems (Salesforce preferred), Excel/analytics, and PowerPoint.

• Comfortable delivering clinical/technical presentations to groups of 10–50 stakeholders.

• Understanding of the reimbursement landscape and payment pathways (highly preferred).

• Experience with leading MedTech companies (highly preferred).

• 1–2 years of commercial experience.

• Background in Cardiology/HF/EP/Structural Heart or remote monitoring.

• Previous involvement in value analysis or committee-based selling.

• Familiarity with Cath lab/OR workflows; basic procedural support experience.

• Willingness and capability to travel 25% of the time.

• Ability to stand and walk continuously for extended periods.

• Capability to operate a personal vehicle or company car/truck, or powered material-handling equipment.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan with a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit towards obtaining a bachelor’s degree.

• Recognition as an Abbott workplace for diversity, including support for working mothers, female executives, and scientists.