Clinical Account Representative, CardioMEMS

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main point of contact for a large volume of established accounts.

• Ensure efficient onboarding processes and patient monitoring workflows.

• Meet designated sales and utilization objectives within specified accounts.

• Implement quarterly business strategies with activity targets and growth initiatives.

• Conduct regular account assessments to evaluate performance, identify obstacles, and discover opportunities.

• Provide product demonstrations and engage in educational meetings.

• Share competitive intelligence, customer insights, and market data.

• Offer coverage for Territory Managers during their PTO, meetings, and peak demand times.

• Keep CRM documentation updated for key accounts.

• Establish and maintain relationships with physicians, APPs, heart-failure clinics, and administrators.

• Conduct quarterly account evaluations with the Territory Manager.

• Assist in optimizing workflows for patient identification, onboarding, and monitoring.

• Resolve issues related to remote monitoring and workflow challenges.

• Provide occasional procedural case support for priority accounts across the wider territory.

• Train and educate new clinical staff, heart-failure clinics, and administrators.

• Participate in product in-services and assist in clinical data collection.

• Develop expertise in product knowledge, heart-failure, and CardioMEMS.

• Comply with FDA, regulatory, and company quality standards.

• Maintain precise documentation regarding sales, account plans, expenses, and clinical interactions.

• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

• Ensure professional and compliant communication with hospital and internal stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related field.

• 2–4 years of experience in the medical device or healthcare industry.

• Strong consultative selling skills, including identifying needs, asking strategic questions, and recommending solutions that promote utilization growth.

• Proven track record of achieving ≥100% of goals in the most recent performance year.

• Experience in account management with clinicians and administrators, particularly in HF clinics and service line leadership.

• Proficiency in CRM systems, preferably Salesforce, as well as Excel/analytics and PowerPoint.

• Comfortable delivering clinical and technical presentations to groups of 10–50 stakeholders.

• Strong knowledge of the reimbursement landscape and payment pathways is highly preferred.

• Experience with leading MedTech organizations is highly desirable.

• 1–2 years of commercial experience.

• Background in Cardiology, HF, EP, Structural Heart, or remote monitoring.

• Prior experience with value analysis or committee-based selling.

• Familiarity with Cath lab/OR workflows and basic procedural support experience.

• Willingness and capability to travel 25% of the time.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan with significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Recognition as a great workplace and as one of the most admired companies.

• Acknowledgment for diversity, support for working mothers, and recognition of female executives and scientists.