Client Support Specialist – Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a billing intermediary between clients and the organization.

• Address customer inquiries through phone and email while achieving productivity targets.

• Follow up on denied claims and manage other billing tasks.

• Keep clients updated on billing and payment information.

• Work in tandem with internal billing teams and customer success to resolve client issues.

• Diagnose and resolve client account problems.

• Partner with the provider team to complete the necessary steps for utilizing health plan benefits.

• Collaborate with technical teams to pinpoint bugs and enhance the client/provider experience.

⛳️ Requirements

• Over 1 year of experience in healthcare billing customer service.

• Background in healthcare and/or medical billing is advantageous.

• Experience in a medical billing environment, including bank reconciliation, payment posting, and patient billing.

• Capability to read and comprehend EOBs is beneficial.

• Familiarity with Zendesk, Salesforce, and/or JIRA is a plus.

• Outstanding attention to detail.

• Excellent written and verbal communication abilities.

• Availability to work on a scheduled shift and during holidays.

• Monday to Friday availability, from 9:30 am to 6 pm PT.

🏝️ Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.

• Lyra for Lyrians; access to coaching and therapy services.

• Generous paid time off policies, including vacation, sick leave, and company holidays.

• Paid parental leave.

• 401K retirement plan benefits.

• Monthly technology allowance.

• Well-being perks and activities.

• Surprise swag items.

• Complimentary food.

• Regular community celebrations.