Billing Specialist

This is a fully remote position, open to applicants in Montana.

📋 Description

• Verify insurance eligibility and benefits for patients, focusing on Medicaid coverage.

• Engage with patients regarding their account balances, deductibles, copays, and available payment options.

• Assist patients in setting up payment plans and process transactions, including self-pay prepayments and follow-up payments.

• Collaborate with the billing partner to address eligibility inquiries, claims issues, and patient invoices.

• Document financial and billing communications accurately in the Charm EHR system.

• Review and organize billing correspondence while maintaining precise patient account documentation.

• Safeguard patient privacy and manage sensitive health and financial information in compliance with HIPAA regulations and practice policies.

• Report directly to the Patient Financial Services Manager.

• Provide support to patients and practice operations within a telehealth psychiatric and addiction medicine environment.

⛳️ Requirements

• Residency in Montana is mandatory; applicants must reside in Montana to qualify.

• Prior experience with health insurance, especially Medicaid eligibility verification, is highly preferred.

• Familiarity with insurance claims, payments, and patient responsibilities regarding deductibles and copays is essential.

• Understanding of commercial insurance, Medicare, and TriWest/VA authorizations is advantageous.

• Strong written and verbal communication skills, with an ability to discuss financial matters comfortably with patients.

• Excellent organizational abilities, attention to detail, and strong follow-through are required.

• Proficiency in using electronic health records and other web-based systems; experience with Charm EHR is beneficial.

• Capability to maintain patient confidentiality and manage sensitive information appropriately.

• Reliability in attendance, punctuality, and the ability to work collaboratively are essential.

• Openness to learning new systems, insurance processes, and practice workflows is expected.

• No specific certification is necessary.

• A suitable, private, and confidential remote workspace that supports patient privacy, confidentiality, and HIPAA regulations is required.

🏝️ Benefits

• Opportunity for additional hours in the future, including the potential for a full-time position based on organizational needs.

• Comprehensive training will be provided on our systems and workflows.

• Flexible remote work arrangement is available.

• Physical office space is offered for employees located in Billings, Montana.