Client Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for nonprofit clients throughout the entire project lifecycle.

• Oversee software implementations, system integrations, and technical consulting projects.

• Collaborate with external partners such as design agencies, CRM consultants, and ESP vendors.

• Convert business needs into technical requirements, timelines, and documentation.

• Assist clients in making strategic decisions.

• Coordinate with developers and producers to ensure projects are delivered on time and of high quality.

• Monitor project scope, budget, and deliverables in accordance with Statements of Work.

• Provide proactive daily support and training to enhance client satisfaction and product adoption.

• Log and track billable hours in 15-minute increments across various projects and support tasks.

• Utilize approved AI tools, automation, and data dashboards for solution analysis, planning, documentation, risk identification, and delivery recommendations.

• Provide feedback and adapt to evolving AI-enabled delivery practices and solution standards.

⛳️ Requirements

• Background in or experience working with nonprofit organizations.

• Understanding of fundraising, digital marketing, and advocacy strategies.

• Strong project management abilities with the capacity to manage multiple client engagements.

• Technical proficiency with CMS, enterprise CRM, ESPs, and fundraising tools.

• Familiarity with Salesforce, particularly NPSP or Nonprofit Cloud.

• Practical experience with Jira and Monday.com.

• Proficient in Microsoft 365, including Outlook, Teams, and Excel.

• Exceptional communication, documentation, and problem-solving skills.

• Outstanding attention to detail and accuracy.

• Proven discipline in tracking and billing time accurately in 15-minute increments.

• Passion for project leadership and hands-on client support.

• Experience managing software implementation projects throughout the full SDLC.

• Self-motivated and disciplined in a remote work setting.

• Practical experience with Drupal or other CMS platforms (bonus).

• Experience in Salesforce administration or configuration (bonus).

🏝️ Benefits

• Medical, dental, and vision insurance options.

• 100% employer-paid short and long-term disability.

• 100% employer-paid Basic Life and AD&D insurance.

• 401(k) retirement plan with a 100% company match up to 4%.

• Flexible paid personal and vacation time based on mutual trust and accountability.

• 10 sick days per year.

• 10 company-paid holidays.

• 12 weeks of paid parental leave.

• Discretionary bonuses.

• Long-term incentives.

• Flexible paid vacation and personal time policy.

• 6 weeks of paid parental leave.