Client Sales Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop a comprehensive understanding of customers, industries, priorities, and challenges to create customized account strategies and business plans.

• Formulate and implement account and sales strategies that align with revenue, margin, retention, and growth goals.

• Recognize opportunities in mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting, and IoT solutions.

• Leverage customer insights, commercial acumen, and available data to make informed decisions and suggest suitable actions.

• Establish trusted customer relationships as a strategic partner.

• Connect customers with the appropriate expertise across VodafoneThree.

• Ensure a high-quality, end-to-end customer experience.

• Take responsibility for issues and work collaboratively to resolve them.

• Enhance customer advocacy and NPS through effective relationship management and consistent service delivery.

• Create contingency plans for factors impacting revenue, costs, margins, or customer experience.

• Collaborate with sales, commercial, product, technology, and service teams.

• Share knowledge, experiences, and best practices with colleagues.

• Provide informal guidance and support when necessary.

⛳️ Requirements

• Proven experience in complex, solution-oriented sales, account management, or a related commercial setting.

• Familiarity with some of the following domains: mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting, and IoT.

• Experience in developing and executing commercial or account strategies that have contributed to business growth.

• Strong commercial awareness, including a solid understanding of revenue, margin, retention, and customer value.

• Ability to comprehend complex customer needs and translate them into clear, actionable solutions.

• Excellent communication and relationship-building skills.

• Capability to work effectively with a diverse range of customers, stakeholders, and colleagues.

• Confidence in utilizing insights and information to make balanced decisions.

• Collaborative mindset.

• Flexibility to adjust approach as customer needs, market conditions, and business priorities change.

• Experience in the telecommunications or technology sectors is advantageous, although transferable experience from other complex, solution-driven environments is also considered.

• Employment offers are contingent upon background checks, including criminal (DBS) and financial verifications.

🏝️ Benefits

• Competitive base salary plus bonus and Vodafone benefits.

• Up to 28 days of leave in addition to bank holidays.

• Paid time off for charitable activities.

• Employee discounts.

• Vouchers.

• Pension plan.

• Access to learning tools.

• Parental leave policies.

• Home office kit ('Office in a Box').

• Flexible remote working options, with occasional company gatherings throughout the year.