Client Relationship Manager, Public Sector

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Develop and nurture relationships with a diverse portfolio of customers and/or vendors throughout all phases of the customer lifecycle.

• Facilitate ongoing operational meetings to tackle key topics and projects, deliver training, and assist customers with their continuing business requirements.

• Stay informed on industry and technology advancements while educating and advocating for vendors.

• Exhibit expertise in Benefitfocus governance, decision-making processes, products, solutions, organizational structures, and technology infrastructure.

• Lead the internal Benefitfocus team on behalf of the customer by coordinating cross-functional partners and addressing customer requirements.

• Propel annual open enrollment success through actionable plans, designated owners, timelines, and performance metrics.

• Achieve or surpass targeted customer retention goals.

• Oversee and manage a specific portfolio of vendors on behalf of the customer.

• Utilize technology, automation, and AI capabilities to minimize friction and enhance insights.

• Ensure disciplined execution across operations, quarterly business reviews, issue resolution, and open enrollment strategies.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A Bachelor’s degree is preferred.

• High School Diploma/GED combined with 2 years of relevant experience may be accepted in lieu of a bachelor’s degree.

• A minimum of 10 years of experience in Customer Success, Vendor Management, Account Management, or similar roles.

• Proven track record in managing a portfolio of customers comprising companies with a high level of complexity, focus, and intensity.

• Demonstrated ability to establish, maintain, and expand extensive relationships within customer accounts.

• Capability to discern how a customer defines success and align that vision with the Benefitfocus solution.

• Proficiency in anticipating, identifying, and addressing customers’ needs.

• Skill in developing strategies that drive success by delivering relevant and unique value and insights tailored to each customer.

• Preferred industry knowledge and experience in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan, an employer-funded cash balance retirement plan (4%).

• Paid time off, including 20 days of paid leave, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.

• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives.