Client Relationship Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage the comprehensive business relationship with a portfolio of CorServ’s banking clients.

• Supervise daily client interactions as the main point of contact.

• Ensure prompt responsiveness to client requirements, ranging from daily communications to senior bank leadership.

• Convey client expectations to relevant internal teams and guarantee timely responses to clients.

• Comprehend clients’ business challenges, strategic goals, competitive landscape, and success factors.

• Provide optimal solutions tailored to clients’ needs.

• Identify product support and development needs, and communicate these internally.

• Utilize CorServ’s internal resources to build and maintain productive client relationships.

• Employ a consultative approach to enhance client portfolio growth and profitability.

• Assist in onboarding new clients.

• Collaborate on the planning and execution of new products, product enhancements, and special projects.

• Deliver Statements of Work and/or Change Requests to clients.

• Conduct monthly Client Portfolio Reviews aimed at maximizing client profitability.

• Propel portfolio growth and deepen relationships within CorServ’s bank-client portfolio.

• Develop and implement account growth strategies across functions.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or a minimum of 5 years of relationship management experience within the banking sector.

• At least 2 years of experience in the credit card industry.

• Exceptional written and verbal communication abilities.

• Capability to work across departmental lines to achieve objectives.

• Proficient in influencing various levels internally and externally to meet business objectives.

• Strong analytical, problem-solving, critical-thinking, and decision-making skills.

• Ability to operate independently with minimal supervision or direction.

• Skilled in multitasking, prioritizing, and adhering to strict deadlines.

• Excellent attention to detail.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Willingness to travel occasionally.

• Experience with FDR, TSYS, or FIS (Certegy) systems is preferred.

🏝️ Benefits

• Competitive compensation package.

• Company-paid medical, dental, and vision benefits.

• Generous PTO plan.

• 401k matching.

• Remote work environment.