Client Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new clients following the execution of sales agreements.

• Act as a subject matter expert for Baylor Genetics, offering guidance and education to clients.

• Track client activities and collaborate with cross-functional teams to address critical issues.

• Implement engagement and communication strategies aimed at enhancing customer satisfaction and retention.

• Conduct quarterly business reviews with key stakeholders from client organizations.

• Utilize Salesforce CRM to document client interactions and enhance operational efficiency.

• Relay customer feedback to Product, Sales, and other internal teams, serving as the Voice of the Customer.

• Coordinate logistics for sending kits and supplies to partners.

• Manage client expectations while overseeing project deliverables and timelines.

• Gain a thorough understanding of laboratory operations to support new business initiatives and partnerships.

• Meet key performance indicators related to onboarding, issue resolution, and client retention.

• Comply with the Baylor Genetics Code of Conduct.

• Perform additional job-related tasks as assigned.

⛳️ Requirements

• A Bachelor’s degree is required.

• A degree in Business Administration is preferred, as noted under education.

• 2 to 4 years of proven experience in client relations or account coordination.

• Strong critical and independent thinking skills are essential.

• Ability to effectively manage client expectations while representing Baylor Genetics.

• A proactive and solution-oriented approach to defining parameters and meeting deadlines.

• Experience or proficiency in Salesforce CRM is necessary.

• Capability to collaborate with regional account executives and cross-functional teams.

• Understanding of laboratory operations is required.

• Must adhere to the Baylor Genetics Code of Conduct and Compliance Program.

🏝️ Benefits

• An equal opportunity employer dedicated to fostering an inclusive and diverse work environment.

• Application accommodations are available through Human Resources.

• Flexible remote work arrangements are offered.