Client Portfolio Manager – Medical Device Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and expand a portfolio of medical device testing and consulting programs at Eurofins Medical Device Services

• Connect Business Development and Operations by converting client goals into effectively executed programs

• Take ownership of daily portfolio performance and assist in account growth strategies

• Aid in the development and execution of account plans alongside senior Client Portfolio Managers and Business Development teams

• Cultivate client stakeholder relationships and facilitate regular communication

• Recognize opportunities for service expansion within testing and consulting capabilities

• Participate in pricing, scoping, and service packaging discussions

• Lead the planning, execution, monitoring, and closure of assigned projects and programs

• Act as the primary client contact for daily program execution

• Translate technical and operational data among cross-functional teams

• Manage portfolio tracking tools, timelines, risk logs, and action registers

• Coordinate laboratory and consulting teams to adhere to scope and timelines

• Monitor scope, schedule, risk, and quality across the portfolio

• Ensure compliance with contractual and internal processes

• Manage protocols, change orders, meeting minutes, and deliverables

• Facilitate client meetings, provide status updates, and escalate issues as necessary

• Support client visits, audits, and operational reviews

• Track purchase orders, invoices, accruals, forecasting, backlog, and revenue conversion

• Assist with financial reporting and forecasting accuracy

• Manage client expectations while aiding in proposal development, scope definition, and onboarding

• Identify and communicate risks, opportunities, and client feedback

• Contribute to cross-selling and upselling opportunities

• Utilize CRM, LIMS, and BI tools for portfolio performance and reporting

• Enhance templates, dashboards, workflows, SOPs, execution efficiency, and data visibility

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, or Life Sciences is required

• 5 to 8 years of experience in a medical device, laboratory services, or consulting environment

• Proven experience managing projects or programs across cross-functional teams

• Exposure to client-facing roles, account coordination, or portfolio management

• Strong project management abilities in planning, execution, and tracking

• Familiarity with structured methodologies and tools is essential

• Understanding of financial tracking, forecasting, and margin fundamentals

• Experience in supporting proposals, scoping, or pricing discussions is preferred

• Working knowledge of medical device standards and frameworks such as ISO 13485, ISO 14971, ISO 10993, and 21 CFR 820

• Ability to manage multiple priorities effectively

• Strong communication skills with both technical and non-technical stakeholders

• Capability to influence across various functions

• Proactive problem-solving skills and attention to detail are crucial

• Ability to interpret and act on performance metrics

• Adaptability in dynamic environments is required

• Full-time work authorization in the United States is implied by the US-based role but not explicitly stated

🏝️ Benefits

• Comprehensive full-time benefits including extensive medical coverage, dental, and vision options

• Life and disability insurance provided

• 401(k) plan with company match available

• Paid vacation and holidays offered

• Option for remote work