Client Partnerships Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager and strategic partner for a designated portfolio of healthcare clients.

• Develop a thorough understanding of clients’ organizations, goals, operational contexts, stakeholders, and usage of DataSpring solutions.

• Establish trusted relationships with executive, operational, technical, and procurement stakeholders.

• Create and uphold strategic account plans, engagement schedules, performance evaluations, and executive business reviews.

• Define, monitor, and communicate client success metrics that showcase the value of DataSpring solutions.

• Promote product and service adoption, usage, workflow integration, and value realization.

• Offer actionable insights, recommendations, and industry perspectives in collaboration with Product, Analytics, and subject-matter experts.

• Identify barriers to adoption and value realization, coordinating internal resources to resolve them.

• Assist in client communication and change management regarding product enhancements and platform transitions.

• Monitor account health, identify risks, formulate mitigation strategies, and support renewal readiness.

• Recognize expansion opportunities, broader adoption, new use cases, and enhanced organizational engagement.

• Serve as the internal advocate for the client within DataSpring.

• Coordinate cross-functional account teams, ownership, timelines, and follow-through.

• Support the transition from implementation to ongoing partnership management.

• Convey client needs and feedback to Product teams and assist in roadmap discussions.

• Lead the resolution of significant client issues, risks, and escalations.

• Maintain accurate account information in Salesforce.

• Implement portfolio segmentation and account-management standards.

• Share insights on client trends, feedback, and market intelligence.

• Contribute to Client Partnerships playbooks, processes, reporting, and best practices.

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, or a related field.

• Five or more years of experience in account management, client success, client partnerships, healthcare consulting, or another strategic client-facing role.

• Experience managing intricate business-to-business client portfolios, preferably within healthcare, healthcare technology, SaaS, data, or professional services.

• Proven success in building relationships with executive, operational, technical, and procurement stakeholders.

• Strong strategic account-management skills, including account planning, stakeholder mapping, business reviews, client health assessments, and risk mitigation.

• Experience in driving client adoption, retention, renewals, value realization, and growth.

• Commercial acumen and a capacity to identify client needs, whitespace, and valid expansion opportunities.

• Ability to align product and service capabilities with client business objectives and articulate measurable value.

• Experience leading cross-functional teams and managing complex client initiatives without direct authority.

• Strong business judgment and problem-solving abilities; adept at navigating ambiguity, competing priorities, and sensitive client situations.

• Excellent written, verbal, and presentation skills.

• Ability to synthesize client, product, operational, and performance data into actionable insights, recommendations, and plans.

• Experience with health plans, provider organizations, or healthcare administrative solutions is strongly preferred.

• Familiarity with provider data, credentialing, directory management, network management, coordination of benefits, or related healthcare processes is preferred.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) with company contributions and matching.

• Paid parental leave.

• Tuition assistance.

• Generous paid time off.

• Professional growth support.

• Fully remote environment.