Client Partner – Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee design and development projects utilizing Webflow from initiation to completion.

• Create project plans, timelines, deliverables, and allocate resources efficiently.

• Ensure project delivery is achieved on schedule and within budget.

• Track progress and ensure adherence to project scope.

• Coordinate efforts among internal resources, contractors, and third-party vendors.

• Maintain task lists, schedules, status reports, and comprehensive project documentation.

• Supervise quality assurance processes for client deliverables.

• Identify potential risks and devise mitigation strategies; escalate issues when required.

• Address complex delivery challenges by proposing solutions and seeking expert advice.

• Confirm that deliverables comply with 8020 standards.

• Act as the primary point of contact for clients.

• Provide clients with updates and respond to inquiries or concerns.

• Organize and lead regular client meetings.

• Represent client interests in internal discussions.

• Foster client relationships and ensure their objectives are reflected in project outcomes.

• Anticipate client needs and proactively tackle potential challenges and opportunities.

• Collaborate with clients, designers, developers, and strategists to achieve project goals.

• Manage priorities and tasks for retainer clients.

• Guide clients throughout the project lifecycle.

• Promote client satisfaction, retention, and growth of accounts.

⛳️ Requirements

• Minimum of 2 years of experience in project management, client services, or a similar role.

• Familiarity with Webflow and a basic understanding of web design principles is advantageous.

• Outstanding written, verbal, and presentation communication skills.

• Demonstrated success in managing multiple projects concurrently in a remote environment.

• Excellent organizational abilities with a capacity to prioritize and adapt to changing deadlines.

• Experience in client-facing positions with an emphasis on relationship development.

• Proficiency in project management tools, such as ClickUp or comparable platforms.

• Experience utilizing ClickUp lists and dashboards is a plus.

• Knowledge of Webflow CMS, interactions, and class-based styling is desirable.

• Understanding of how design choices impact development workflows.

• Experience with Webflow design and development projects, as well as the website development lifecycle.

• Experience managing both internal and external teams.

• Proven ability to create project plans and document processes effectively.

🏝️ Benefits

• Competitive salary.

• An annual $1,000 Happiness Program allowance for full-time employees, applicable towards health, motivation, or professional development.

• Yearly offsite events.

• Flexible remote working options.

• A high-trust, high-autonomy work environment.

• Opportunities for continuous learning and professional growth.

• Annual team-building and connection opportunities at offsite gatherings.