Client Operations Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage daily client relationships during active search processes.

• Facilitate client kickoffs and set communication rhythms and expectations.

• Collaborate with recruiters to ensure searches progress smoothly.

• Oversee pipelines, interviews, feedback, offers, and onboarding procedures.

• Detect bottlenecks and proactively escalate risks.

• Keep clients updated on progress, obstacles, and forthcoming actions.

• Enhance client onboarding and recruitment delivery processes.

• Develop and preserve SOPs and documentation.

• Monitor delivery KPIs and maintain reporting dashboards.

• Spot opportunities for automation and increased efficiency.

• Ensure accurate data across systems like Monday.com and Workable.

• Independently handle client communication and active hiring projects.

• Foster relationships with clients and internal teams.

• Implement significant enhancements to client delivery workflows.

⛳️ Requirements

• Minimum of 4 years in Client Success, Account Management, Project Management, Recruitment Operations, or a related field.

• Proven experience in managing multiple clients or intricate projects simultaneously.

• Background in supporting U.S.-based clients or organizations.

• Outstanding written and verbal communication skills in English.

• Strong project management and stakeholder management abilities.

• Demonstrated capacity to work cross-functionally without direct authority.

• Highly organized, proactive, and comfortable working autonomously.

• Bachelor’s degree or equivalent professional experience.

• Experience in recruiting, staffing, executive search, or HR services.

• Background in startups or professional services.

• Familiarity with platforms such as Workable, Monday.com, HubSpot, Salesforce, or similar tools.

• Experience in creating SOPs, dashboards, or operational workflows.

• Knowledge of AI and workflow automation tools.

🏝️ Benefits

• Competitive Compensation – We acknowledge your expertise and experience with an attractive compensation package.

• Regular Payday in USD – You will receive payments twice a month, directly deposited into your bank account.

• Work Remotely, Forever – Eliminate the commute and work from home, no matter where you are in the world.

• Milestone Gifts & Birthday Treats – We celebrate your successes and make your special day even more memorable!

• Exciting Team Experiences – Participate in team offsites, meetups, virtual town halls, and even international paid travel.

• Stay Connected – Join a supportive network where you can learn, grow, and connect with incredible individuals.

• Global Networking – Collaborate with top international teams across 12 countries worldwide.

• Mentorship, Advocacy and Support – We are committed to supporting you and advocating for you every step of the way.

• Promotions and Increases – Excel in your role and earn more through raises, promotions, and expanded responsibilities.