Client Lead, Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a portfolio of two to four clients within the TikTok Shop department, acting as their main point of contact.

• Take charge of fostering client growth.

• Organize project teams that include Creator Managers and Shop Managers.

• Formulate client strategies and specific objectives, converting them into actionable plans and roadmaps.

• Cultivate trusting, long-lasting relationships with clients while providing strategic advice.

• Spot opportunities for new initiatives and budget increases, while further enhancing client accounts.

• Ensure all deadlines are met, keeping clients updated and advising them at every stage.

• Conduct regular check-ins, reviews, and strategy meetings with clients.

• Plan, launch, and assess campaigns.

• Transform viral TikTok Shop successes into effective campaigns.

• Monitor action items for TikTok Shop clients and execute them in collaboration with the TikTok Shop team.

• Set and implement new standards for clients.

• Track project KPIs, prepare reports, and present findings both internally and externally.

• Generate actionable insights based on reporting.

⛳️ Requirements

• Minimum of three years of experience in client management or account leadership.

• Demonstrated experience in managing and supporting your own client accounts, such as a Marketplace Manager, eCommerce Manager, or Account Manager.

• Ideally, experience within a rapidly growing environment or marketing agency.

• Proven track record in scaling client accounts successfully.

• Authentic interest in TikTok Shop and how creator commerce operates.

• Strong organizational abilities and capability to manage multiple creators, brands, and deadlines concurrently.

• Excellent communication skills for professional engagement with creators and clients, as well as for strategy and reporting discussions.

• Data-driven mindset with a passion for handling numerical information.

• Proactive hands-on approach.

🏝️ Benefits

• Access to a state-of-the-art TikTok Shop studio for client livestreams.

• A dynamic team characterized by a strong hands-on mentality and high initiative.

• Spacious 450 m² loft office, a relaxed environment, and exceptional team events.

• Latest Apple equipment provided.

• 30 days of paid vacation annually.

• KVB JobTicket available.

• Membership to Urban Sports Club.

• Availability of bicycles.

• Access to a fitness studio.

• Provision of warm lunches.

• Healthy snack bar options.

• Complimentary drinks and ADBAKER coffee.

• Gaming area for leisure.