Client Import Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary support and daily point of contact for client service teams and operations.

• Establish and nurture direct working relationships with clients and carriers.

• Prioritize and execute tasks based on client demands, customs requirements, release conditions, and Livingston standards.

• Develop and maintain client tariff databases, system maintenance files, vendor information, and keywords.

• Verify documentation for release conditions, compliance, rating adherence, and free trade certificates.

• Create, maintain, and adhere to client Standard Operating Procedures and any exceptions to these procedures.

• Ensure the accurate and timely release and rating of shipments across all transportation modes.

• Audit the work completed by the Release Pool or the NSC in Air/Sea locations.

• Offer support, guidance, and mentorship to Release Operations members in non-Air/Sea locations.

• Escalate issues, return entries to release team members, and suggest corrective actions.

• Generate customs entries utilizing the appropriate systems, vendors, and keywords.

• Input key shipment information for EDI release, rating, and billing.

• Communicate with clients and carriers to secure missing documentation, information, or instructions.

• Collaborate with Customs and PGAs as required.

• Conduct periodic checks on tariff, valuation, and client/importer information.

• Perform documented internal audits.

• Assist in compiling and reporting performance statistics for the Client Service Team.

• Engage in daily team operations, prioritization, scheduling, meetings, problem-solving, decision-making, and special projects.

• Coordinate and implement electronic data relationships to enhance efficiency and streamline processing.

• Stay informed about new system developments.

• Undertake other related duties as assigned by management and comply with established policies and procedures.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• High School diploma/GED or equivalent is required.

• An associate degree or post-secondary education is preferred.

• Currently pursuing or have successfully completed the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA, if not already obtained.

• Successful completion of the CCS examination is essential for further advancement.

• Exceptional oral and written communication and organizational abilities.

• Interpersonal skills focused on client service.

• Capability to manage high volumes of work while meeting tight deadlines.

• Strong understanding of company policies and procedures.

• Keen attention to detail, organization, completeness, and accuracy.

• Good analytical and problem-solving capabilities.

• Ability to make decisions and recommendations within authorized limits.

• Excellent time-management skills.

• Capability to present a professional image.

• Proficiency in Microsoft Word and Excel.

• Ability to operate a personal computer and common business machines/software.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Incentive opportunities.

• Professional development opportunities.

• Flexible, growth-oriented work environment.

• Continuous learning opportunities.

• Long-term support.

• Accommodations available for applicants and employees with disabilities throughout the recruitment process.