Client Growth & Success Principal Manager – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture trusted strategic partnerships with executives, HR, benefits, clinical, and operational stakeholders.

• Navigate intricate enterprise organizations and harmonize varying stakeholder priorities.

• Acquire in-depth knowledge of Twin Health programs, clinical operations, implementation processes, and growth marketing strategies.

• Deliver data-driven consultative recommendations aimed at enhancing program adoption, member engagement, clinical outcomes, and client satisfaction.

• Prepare and present executive business reviews, ROI analyses, and strategic recommendations.

• Monitor client health, identify potential risks, and formulate mitigation strategies.

• Facilitate client decision-making throughout extensive, multi-layered decision-making processes.

• Advocate for adoption among HR, benefits, clinical, operational, financial, and member-experience stakeholders.

• Create client success stories, testimonials, case studies, and referral opportunities.

• Formulate and implement strategies to maximize program adoption, stakeholder engagement, and member participation.

• Utilize data and performance insights for optimization and continuous improvement.

• Collaborate with Marketing on client success stories, case studies, and proof points.

• Support and lead client events, webinars, and strategic initiatives.

• Manage the entire client renewal lifecycle and drive retention efforts.

• Identify and pursue expansion and upsell opportunities.

• Highlight renewal and expansion risks while executing mitigation plans.

• Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development teams.

• Partner with client leaders to optimize workflows, improve operations, and drive strategic growth.

• Develop promotional strategies and engagement toolkits in collaboration with Member Marketing.

• Proactively address challenges and lead through influence.

• Perform additional duties as assigned.

⛳️ Requirements

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a comparable client-facing role within the healthcare sector.

• Experience in supporting large, complex enterprise organizations is highly preferred.

• Proven success in establishing strategic client partnerships that enhance adoption, client retention, revenue growth, and long-term business value.

• Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders.

• Strong grasp of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.

• Exceptional relationship-building, communication, presentation, and executive influencing abilities.

• Strong analytical, strategic thinking, and problem-solving skills, with the capacity to convert data into actionable recommendations.

• Demonstrated capability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups.

• Highly organized with a keen attention to detail, accountability, and follow-through.

• Comfortable navigating ambiguity while managing multiple priorities in a fast-paced, evolving environment.

• Collaborative mindset and a passion for delivering measurable client outcomes.

• Willingness and ability to travel as required.

• Experience scaling programs across large, geographically distributed populations during growth or expansion periods is preferred.

• This remote opportunity is available to individuals based in the U.S.

• Applicants must have authorization to work for any employer in the U.S.

• Twin Health is currently unable to sponsor or assume sponsorship of an employment visa.

🏝️ Benefits

• Bonus eligibility.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents.

• 8 weeks of 100% paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for the employee.

• 80% healthcare, dental, and vision coverage for family members.

• Health Savings Account and Flexible Spending Account options.

• 401k retirement savings plan.

• Remote work opportunities.

• High level of flexibility.

• Competitive compensation package.