Client Growth & Success, Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the AVP of Client Success - Health Plans in managing the operations of a strategic health plan partnership that encompasses various lines of business and employer groups.

• Collaborate with the Client Growth & Success team to ensure consistent implementation across the employer portfolio.

• Oversee recurring operational processes, calendars, trackers, and documentation.

• Ensure the accuracy of employer and program-level information, which includes selections, renewal statuses, effective dates, and contact details.

• Prepare and disseminate regular notifications and communications.

• Identify gaps in information, deadlines, process inefficiencies, and pending actions; drive efforts towards resolution.

• Maintain a reliable source of truth in Salesforce and internal tracking systems.

• Manage recurring, ad hoc, and cross-functional reporting; verify data for completeness and accuracy.

• Coordinate annual renewals and program selections for employer groups.

• Monitor renewals, program additions, changes, terminations, decisions, risks, and delays.

• Design and maintain trackers and dashboards for visibility to leadership.

• Facilitate cross-functional action items, operating procedures, workflows, templates, and tools.

• Identify opportunities to enhance, standardize, and automate recurring processes.

• Support health plan meetings and internal reviews.

• Execute other assigned duties.

⛳️ Requirements

• 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a similar role.

• Strong organizational and analytical abilities, including managing recurring processes, handling large volumes of details, and integrating multiple data sources.

• Exceptional attention to detail with a commitment to accuracy and follow-through.

• Clear and professional written and verbal communication skills.

• Proactive and resourceful, with the ability to identify gaps, anticipate needs, and ensure tasks are completed.

• Capability to coordinate among various teams and stakeholders without direct authority.

• Ability to work independently and prioritize effectively in a dynamic, fast-paced environment.

• Experience in healthcare, digital health, health plans, or employee benefits is preferred.

• Familiarity with Salesforce (SFDC), JIRA, and Zendesk is preferred.

• Applicants must reside in the U.S.

• Applicants must be authorized to work for any employer in the U.S.

• Must not require employer sponsorship or the transfer of sponsorship for an employment visa.

🏝️ Benefits

• A competitive compensation package aligned with leading technology firms.

• A remote and talented global team.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision for you, with 80% coverage for your family.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• 401k retirement savings plan.

• High level of flexibility.