Client Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the strategic health, growth, and financial performance of Welby Health’s most significant and strategic accounts, ensuring retention, expansion, and long-term value creation.

• Create and implement collaborative strategic roadmaps with client leadership, aligning Welby Health’s clinical, financial, and operational strengths with enterprise priorities and measurable outcomes.

• Convert account performance metrics into actionable insights by identifying gaps in enrollment, provider adoption, operations, billing, and data integrity, and driving corrective actions.

• Formulate quantified growth strategies across accounts, pinpointing opportunities for expansion within provider groups, sites of care, patient populations, and service lines.

• Manage account economics, revenue performance, and margin visibility effectively.

• Establish trusted relationships with executive leadership and physician enterprise leaders in a strategic advisory capacity.

• Conduct executive business reviews and lead strategic planning discussions.

• Navigate complex health system structures and stakeholder dynamics to foster alignment, enhance adoption, and maintain program performance.

• Coordinate cross-functional execution across various departments to provide a unified client experience and address issues proactively.

• Ensure that account execution aligns with contractual, clinical, financial, quality, and compliance standards.

• Translate clinical performance into quantifiable client value, encompassing improved quality outcomes, reimbursement, cost management, and overall cost of care.

• Transform high-performing accounts into strategic proof points, case studies, and referenceable partnerships to support broader growth and expansion.

⛳️ Requirements

• At least seven (7) years of experience in account management, client success, commercial leadership, or a related field, with a proven track record of managing complex, strategic accounts.

• Experience in managing senior relationships within health systems, large medical groups, Federally Qualified Health Centers, or similar provider organizations.

• Strong comprehension of healthcare economics, reimbursement, revenue cycles, and the financial factors that impact provider organizations.

• Demonstrated ability in managing contracts, commercial performance, billing accuracy, and compliance within client relationships.

• Executive presence with the capability to influence senior stakeholders, navigate complex discussions, and align competing priorities.

• Proven track record of operating at both strategic and operational levels, translating enterprise priorities into disciplined execution.

• Ability to create structure and achieve results in fast-paced, ambiguous settings with few established guidelines.

• History of delivering measurable commercial outcomes, including account expansion, upselling, revenue growth, or net revenue retention within healthcare or related environments.

• Direct experience in chronic care management, remote patient monitoring, value-based care, population health, or similar healthcare models.

• Working knowledge of Medicare, Medicaid, and commercial reimbursement, including chronic care management, advanced primary care management, remote patient monitoring, and annual wellness visit programs.

• Experience in achieving expansion targets or driving commercial growth within strategic or enterprise healthcare accounts, with a proven history of land-and-expand success.

• Approximately two (2) or more years of experience in team management or leading cross-functional initiatives.

• Proficiency with HubSpot, Slack, Google Workspace, and other contemporary tools that facilitate client management and cross-functional execution.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.