Client Engagement Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the onboarding process for new clients, ensuring that the Remedy system is set up accurately.

• Oversee the RFP/procurement and market-check procedures, which include managing timelines, PBM data requests, RFP development, response assessments, summary reporting, disruption analysis, and financial evaluation.

• Facilitate audit processes, encompassing statements of work, kick-off meetings, data requests, documentation, and audit findings.

• Assist with Pharmalogic reporting by setting up analytic reports, creating them, and conducting peer reviews of data elements.

• Aid in managing and supporting client transitions to a new PBM.

• Handle daily client relationships to enhance client retention and related revenue.

• Generate and distribute communications to initiate client audits.

• Assist in the escalation and resolution of pharmacy-related issues.

• Document essential agreements, deliverables, and client communications.

⛳️ Requirements

• Bachelor’s degree in Business or a Healthcare-related field, along with 2+ years of relevant experience in Pharmacy Benefit consulting or PBM Account Management.

• Willingness to travel as necessary (up to 10% of the time).

• Capacity to excel in an environment with little oversight while managing significant responsibilities.

• Proven experience in developing and sustaining effective, collaborative relationships with clients and internal stakeholders.

• Exceptional written and verbal communication abilities.

• Strong work ethic and commitment to achieving client goals and objectives.

• Ability to take initiative and work independently.

• Effective teamwork capabilities.

• Proficient critical thinking and problem-solving skills.

• Adaptability to change, ability to manage competing demands, and handle frequent changes, delays, or unexpected situations.

• Extensive experience with MS Office and/or MS Excel.

• Familiarity with both Pharmacy and Medical data.

• Experience utilizing Tableau.

🏝️ Benefits

• Medical/Rx, Dental, Vision, Life Insurance, and Disability Insurance.

• Employee Stock Purchase Plan (ESPP).

• 401k.

• Student Loan Assistance.

• Tuition Reimbursement.

• Access to Free Mental Health and Enhanced Advocacy Services.

• Paid Time Off.

• Holidays.

• Discounts with Preferred Partners.