Client Director – Life Sciences

This is a fully remote position, open to applicants in California.

📋 Description

• Generate new business opportunities within a designated group of ServiceNow's largest existing accounts.

• Manage executive relationship oversight for the assigned accounts.

• Lead virtual teams that include Solution Sales, Solution Consulting, Support, and Professional Services.

• Offer strategic leadership to clients.

• Serve as the primary relationship manager between customers and ServiceNow.

• Collaborate with ServiceNow solution teams to create solutions aligned with customers' strategic goals.

• Maintain executive relationships between ServiceNow and the assigned clients.

• Supervise the global development of assigned accounts, which includes the development and deployment of worldwide resources.

• Foster trust and cultivate deep, multi-tiered relationships from project and IT teams to CxO levels.

• Create roadmaps and capabilities across clients and ServiceNow teams to enhance the customer experience.

• Meet financial targets for assigned clients, encompassing licenses, renewals, and professional services.

⛳️ Requirements

• Proven experience in leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving.

• Over 7 years of experience in client management with a focus on aligning account strategies to revenue opportunities.

• At least 2 years of experience in a Client Director role or a similar capacity.

• Demonstrated experience with multi-million-dollar sales solutions.

• Expertise in executive-level relationship management.

• Prior sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.

• Proven track record of achieving sales targets.

• Experience in leading virtual or matrixed teams.

• Strong ability to comprehend broad, macro-level business IT requirements for prospective clients.

• Willingness to travel up to 50% depending on geography/region.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.