Client Director – Enterprise Accounts

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership and develop one of Uniphore's largest enterprise partnerships—a global energy sector account featuring intricate, multi-division operations encompassing engineering, R&D, and technology innovation functions.

• Act as the primary liaison for the direct enterprise client.

• Foster increased utilization of Uniphore's AI platform throughout the organization.

• Broaden the account through renewals, upselling, and cross-selling by utilizing consultative, outcome-driven account management.

• Create and implement a multi-year account strategy for an account with managed Annual Recurring Revenue (ARR) ranging from $1M to over $30M.

• Manage the entire account lifecycle from onboarding and adoption to renewal, expansion, and negotiation.

• Achieve $2M to $4M in expansion ARR annually through upselling, cross-selling, and identifying whitespace opportunities.

• Develop ROI-focused business reviews (Quarterly Business Reviews) that secure ongoing executive and board-level sponsorship.

• Coordinate cross-functional teams, including Solutions Engineering, Customer Success, Product, and Legal, acting as the “CEO of the account.”

• Monitor adoption, usage, and product trends to identify expansion opportunities and mitigate churn risk.

• Ensure accurate forecasting and pipeline visibility within the account using Salesforce.

⛳️ Requirements

• Over 10 years of experience in enterprise SaaS/technology account management or sales, consistently meeting quota and retention goals.

• More than 5 years of experience managing C-suite relationships in Fortune 500 or Global 2000 accounts.

• Proven history of growing accounts to over $2M in Annual Contract Value (ACV) or $10M in Total Contract Value (TCV) through renewals and expansion (not new client acquisition).

• Background in AI/ML, SaaS, cloud, or data platforms, preferably within Energy, Oil & Gas, or other complex industrial/engineering-focused enterprises.

• Expert knowledge of MEDDPICC, Challenger, or Command the Message methodologies applied to account expansion efforts.

• Bachelor’s degree required.

• Proficiency in Salesforce.

• Willingness to travel as necessary to provide on-site support for the account.

🏝️ Benefits

• Annual incentive opportunities based on achieving targets.

• Pre-IPO stock options.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with matching contributions.

• Generous paid time off policy.

• Paid holidays.

• Paid day off to celebrate your birthday.

• Additional paid leave policies.