Client Delivery Manager – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take full ownership of operational alignment for designated client accounts.

• Acquire a thorough understanding of client contracts, SLAs, service-line scope, workflows, and operational dependencies.

• Convert operational performance data into comprehensive narratives that highlight drivers, risks, and opportunities.

• Recognize trends, risks, and misalignments, and propose corrective measures.

• Collaborate with clients to synchronize operational expectations with internal capabilities and limitations.

• Oversee operational performance metrics and inventory status.

• Conduct root cause analyses with Revenue Services and internal teams.

• Create, monitor, and validate action plans focused on achieving outcomes.

• Assess when and how to escalate issues with clear context and actionable recommendations.

• Organize and lead monthly operational reviews and regular client meetings.

• Prepare agendas, reporting narratives, and materials for client discussions.

• Facilitate client discussions in a professional and consultative manner.

• Document meeting results, decisions, and assigned action items.

• Act as a consistent operational resource for assigned accounts.

• Collaborate with Revenue Services leadership and operational teams.

• Coordinate efforts with Client Success, Implementation, Product, and Technology teams.

• Conduct internal account reviews and align stakeholders on priorities, risks, and commitments.

• Champion client needs while balancing enterprise standards and scalability.

• Ensure accurate documentation in CRM and internal systems.

• Utilize Client Alignment methodologies and standards.

• Identify systemic issues and areas for improvement across the client portfolio.

• Contribute to process enhancements, workflow refinements, and updates to documentation.

• Assist with onboarding and knowledge transfer for new team members.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field is required.

• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or similar environments.

• Basic understanding of operational workflows, data interpretation, and client support models.

• Excellent written and verbal communication abilities.

• Proven capability to independently manage client relationships and operational conversations.

• Strong analytical skills with the ability to convert data into actionable insights.

• Experience in client-facing presentations.

• Ability to influence others without authority in cross-functional settings.

• Consistent and punctual attendance.

• Equivalent combinations of education and experience will be taken into account.

• Consultative problem-solving approach.

• Strong organizational capabilities and attention to detail.

• Openness to receiving and applying feedback.

• Professional demeanor for client-facing interactions.

• Eagerness to learn and adapt in a fast-paced environment.

• Capability to escalate issues appropriately with clarity and confidence.

🏝️ Benefits

• Full-time employment.

• Option for remote work.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• Flexible, family-friendly work environment.

• Support for work-life balance.

• Equal opportunity employment.