Client Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide timely service and respond to inquiries from clients and representatives regarding questions, report status, concerns, and information requests.

• Input and retrieve client or claimant information using relevant systems and databases.

• Maintain daily communication with the QA department concerning workflow and pending report status.

• Reach out to providers for assignments and update databases accordingly.

• Organize and archive both open and closed cases.

• Verify client information and record client-specific guidelines and rules in the system.

• Collaborate with team members and work independently to address queries, document cases, and return cases in a timely manner.

• Redirect calls to other departments as necessary.

• Execute clerical tasks including typing, filing, emailing, and proofreading.

• Assist with customer complaints and quality assurance matters.

• Inform management of any report issues or concerns.

• Ensure compliance with state and federal safety and legal regulations.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Paralegal experience in the state of Florida is required.

• A high school diploma or equivalent is mandatory.

• At least one year of clerical experience is preferred; or an equivalent combination of education and experience.

• Familiarity with general computer operations, fax machines, copiers, scanners, and telephones.

• Proficient in Microsoft Word, Outlook, Excel, and internet usage.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Qualified typist with a minimum typing speed of 40 W.P.M.

• Capacity to accurately follow management's instructions.

• Demonstrated accuracy, thoroughness, accountability for quality, and initiative to identify areas for improvement.

• Excellent communication skills.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Capability to maintain confidentiality.

• Ability to concentrate amid normal or heavy distractions.

• Capacity to perform well under pressure or stressful conditions.

• Ability to appropriately manage change, delays, or unexpected events.

• Willingness to follow company policies and procedures.

• Availability from Monday to Friday, 8:30 am to 5:00 pm EST.

🏝️ Benefits

• Medical, vision, and dental benefits.

• Paid time off.

• 401k plan.

• Fast-paced team environment.

• Equal opportunity employment.