Client Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address inquiries from clients, healthcare professionals, nurses, or client representatives.

• Provide responses to questions, report status inquiries, concerns, and requests for information.

• Input and retrieve client or claimant data utilizing various systems and databases.

• Maintain regular communication with the QA department about workflow and the status of pending reports.

• Reach out to providers for assignments and update the relevant database.

• Organize and archive both open and closed cases.

• Confirm client information and document client-specific guidelines within the system.

• Collaborate independently and with colleagues to resolve queries, document activities, and promptly return cases.

• Redirect calls to other departments as necessary.

• Carry out clerical tasks such as typing, filing, emailing, and proofreading.

• Assist with customer complaints and issues related to quality assurance.

• Inform management about any report-related issues or concerns.

• Ensure adherence to state and federal safety and legal regulations in practices.

• Perform additional duties as assigned.

⛳️ Requirements

• Candidates must possess paralegal experience within the state of Florida.

• A high school diploma or an equivalent qualification is required.

• At least one year of clerical experience is necessary; a combination of education and experience may be considered.

• Experience as a paralegal is essential.

• Proficiency in using general computers, fax machines, copiers, scanners, and telephones.

• Familiarity with Microsoft Word, Outlook, Excel, and the Internet is required.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Competent typist with a minimum typing speed of 40 W.P.M.

• Ability to accurately follow instructions and management directives.

• Excellent communication skills are essential.

• Capability to work independently, prioritize tasks, and manage time effectively.

• Ability to maintain confidentiality is crucial.

• Capacity to remain focused in the presence of normal or significant distractions.

• Ability to perform well under pressure or in stressful situations.

• Skill in managing changes, delays, or unexpected events appropriately.

• Ability to adhere to company policies and procedures.

🏝️ Benefits

• Competitive benefits package including medical, vision, and dental coverage.

• Paid time off.

• 401k plan.

• 100% remote work opportunity.

• No travel required.